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I've changed 0.0719 BTC to $76.13 PayPal. Everything is fine. Thanks!
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I see it! Thanks for finally resolving this!
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Yankee did you get my PM?
are you looking into my issue?
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URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See Ursay? This is what I'm talking about. You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer. When asked for an update, we are usually ignored, not always. That's all I meant. You did indeed open a ticket for me and I really appreciate that. Hey guys, URSAY forwarded me your info. If you want me to look faster, send me a PM and Ill look now! URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See above I PMed you yankee! |
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Well, that makes me feel better to know I'm not the only one... Hopefully these issues get resolved, because otherwise it's a very convenient service
You might be waiting awhile I made my deposit on Mar 26 for $500 and still haven't received the funds..... |
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URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See Ursay? This is what I'm talking about. You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer. When asked for an update, we are usually ignored, not always. That's all I meant. You did indeed open a ticket for me and I really appreciate that. Yeah I mean I've been waiting on a reply from Charlie for 6 days now. I was told he was the only one that could help me. URSAY submitted another ticket for me but how does that help when the only person that can help me is Charlie and he just ignores me? Its not URSAYs fault it seems the only thing he can do right now is submit tickets he can't really resolve our issues. |
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URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
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I was told we would be reimbursed the difference by not only Yankee but Ursay as well. I don't know how true this is as no one who has resolved their issues has posted anything.
As a new employee I am not aware of such refund details. I don't believe I made a comment on this one way or the other. I remember this being posted as a response to the worry that we are all losing money waiting on a resolution of our orders but now that I go back to look it seems to have been redacted... I guess you guys will do what you want. All we can do is pray you'll do the right thing.  Here is the quote from Charlie Hey!
We're working on all your issues!
Few things to note:
1- We will always honor the BTC price at time of purchase if its our fault.
2- We see all your posts here. Its not easy to respond to them all, so we scrape all the data and process your orders.
We have never scammed anyone. We are having growing pains so support is delayed.
Today, we hired URSAY who will be on these forums all the time watching this thread.
Thanks for your patience.
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URSAY,
It has now been 10 days since I made my deposit and multiple attempts at contacting bitinstant support! Last reply I was given said it was fwd to Charlie on Mar 30 and I haven't heard anything back since then! This is getting ridiculous! I want my money! wtf is going on? I see you guys are resolving other peoples issues why isn't mine being resolved?
my order # is 65bea56c-6185-4889-ac36-b5ad8f9edfe1
PLEASE HELP ME!!!!!!!!!!!!!
I opened a ticket for you personally and it was much less then 10 days ago. Please be patient while we continue to work on your issue. Thanks! -BitInstant Support  I said 10 days since my deposit. I made my deposit on Mar 26th! Put a support ticket in on Mar 28th and it got escilated and fwd to charlie on Mar 30th I've been waiting on a reply from Charlie since Mar 30th You opened a ticket for me 3 days ago and I still haven't received a reply I'm not mad at you you actually seem to be helping people I just want a reply I feel I've been pretty patient its been a week since my ticket was fwd to Charlie I just feel as though I'm being ignored like I said its been 10 days since I made my deposit! I should have my funds by now! |
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URSAY,
It has now been 10 days since I made my deposit and multiple attempts at contacting bitinstant support! Last reply I was given said it was fwd to Charlie on Mar 30 and I haven't heard anything back since then! This is getting ridiculous! I want my money! wtf is going on? I see you guys are resolving other peoples issues why isn't mine being resolved?
my order # is 65bea56c-6185-4889-ac36-b5ad8f9edfe1
PLEASE HELP ME!!!!!!!!!!!!!
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I had 3 orders that I paid all at the same time they are: 538ee4e7-58a3-4e75-abf2-9d5d6ff160fa fc0eb82f-4699-4861-bac4-8f39809c0449 65bea56c-6185-4889-ac36-b5ad8f9edfe1 <---- This is the order that didn't go through I used the same account # for all 3 orders and they were all paid on March 26th. I waited 2 days to see if it would go through on its own and it didn't so I contacted support here is what I wrote Order ID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1
I paid this order but never received the funds from it. When I checked on the order it says Order Completed and I got the confirmation email that the funds were added to my account but when I checked mtgox they weren't there. I got a reply from Mandrik that said: It looks like you didn't provide a valid Mt.Gox account to send your funds to. Our system asks for the Mt.Gox account number or name only. Since, Mt.Gox didn't recognize your account ID as valid, they issued you a coupon that you can redeem directly on the Mt.Gox site and route to your valid Mt.Gox account. Your Mt.Gox coupon is: MTGOX-USD-XXXXX-XXXXX-XXXXX-7EC8D To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'. In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field. I did provide a valid account # though! I used the same account # as I used for the other 2 orders and they went through fine. Also in the confirmation email I received from bitinstant it says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" but it wasn't. As soon as I got this email from Mandrik I tried using the Mt.Gox code he provided me and it didn't work it says "This code cannot be redeemed (non existing or already used)" I'd also like to mention this Mt.Gox code I was given was never posted on the forums or anything! the only people that had access to it was me and bitinstant support! I tried contacting support again after this explaining the code I was given didn't work and Seth replied just saying that my ticket was moving up to Level 2 and he forwarded it to the CEO Charlie that was Mar 30th and still no reply! |
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You escalated me to level 2 earlier you said, Im just wondering how long I should expect to wait to receive an email/my money?
My ticket got escalated to level 2 and forwarded to the CEO Charlie on Mar 30th and I still haven't got a reply so you may be waiting awhile |
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stcupp, Please send me a private message with your order # and transaction details so I can make sure that you have a ticket open with support. This will assure that you get a response from me once we have made progress with your issue. Thanks! -BitInstant Support I PMed you! |
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First off, the confirmation email you guys sent me clearly states: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" So why I'm now being directed to enter in a code is beyond me..
Secondly, MtGox support told me to try entering that code LONG before I had even created my account here, let alone posted that info. So if someone did steal my code or whatever, it surely wasn't from my posting that reply because when I tried to use it before, long before I had posted any of that information here in these forums, it gave me the same error message, and I have not posted it anywhere else. Just in emails to MtGox support.
Same thing happened with me! I got a email saying "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" after I paid my order. My funds didn't show after a couple days so I contacted bitinstant support and got a reply from Mandrik. He tried to say I didn't provide a valid account # so the system gave me a coupon code. Thats not true though I did provide the correct account #. As soon as Mandrik gave me my Mtgox coupon I tried redeeming it and it says "This code cannot be redeemed (non existing or already used)" I've been trying for a week now to even get somebody to answer me why I was provided with a Mtgox coupon that doesn't work. Still waiting for a reply from bitinstant! |
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NOW YOU TELL ME! Haha, I'm looking for something literally saying "Coupon Code:"
Great news on my end.
Your account has been credited by $480.05000
For F-sake, my apologies for consuming your time and I'll edit my posts to reflect that the issue of my inexperience has been resolved.
If there's any way you can get Google to not throw those confirmation e-mails into the spam folder by default it'll definitely help as newly created accounts don't even show the Spam label. That's hopefully something positive I can contribute, sorry again for the confusion.
Good to hear! now if I can just get someone to help me out with my order..... Yankee, I provided a valid account # for a mtgox deposit. I got a email saying "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" However the funds were not deposited into my account and I was given a coupon code. When I try to redeem the mtgox code it says "This code cannot be redeemed (non existing or already used)" Please help me out! |
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I'm not seeing a code in that e-mail or the other 2, they all read "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" before listing the data.
look where its says "APIResponse:" in the email it should look something like APIResponse:MTGOX-USD-XXXXX-XXXXX-XXXXX-XXXXX that is your coupon code. I got the same email We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order OrderID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1 EventID: 147cb8a9-eee9-4518-bbd5-b9f18926adb8 DestAccount: 205634 QuoteID: cfd1b539-d7a4-422e-869f-99400b586e2d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1364336352.82 APIResponse: MTGOX-USD-XXXXX-XXXXX-XXXXX-7EC8D FundsSent: $480.05 USD it says the funds were deposited into our accounts but instead we were given a coupon code.... I'm curious to see if your coupon code works cause mine sure didn't |
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Yankee could you check out this order its been a couple days since I paid it and I still haven't received the money in my account.
OrderID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1
Yes, we emailed you a MtGox code on March 26 ending in APP6P-7EC8D Did you get it? Yes I talked to support yesterday and they told me I didn't provide a valid account # so the system gave me a mtgox code (I did provide a valid account # though and used the same account # for 2 other orders paid at the same time that went through fine) and to redeem that code but when I tried mtgox said it was either a nonexistent code or had already been used. It seems the same thing that happened to the guy right above me happened to me. I had 3 orders 2 went through fine and the 3rd gave me a mtgox code that doesn't work.... if it helps the other 2 orders were 538ee4e7-58a3-4e75-abf2-9d5d6ff160fa fc0eb82f-4699-4861-bac4-8f39809c0449 |
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Yankee could you check out this order its been a couple days since I paid it and I still haven't received the money in my account.
OrderID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1
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Sorry I wasn't around today everyone! All cards were tested before they were sent out. I do have a new firmware for the ARM chip for everyone though! http://fs07n5.sendspace.com/dl/56045c81d8dc87863633a93d98caa90a/4fe0dd5d18e34a41/0ixpqy/MMQ.zipReset button is on the left ISP button is on the right To do the update: Hold BOTH the Reset and ISP buttons Release the Reset button while still holding the ISP button Release the ISP button Unplug USB and plug it back in, the board will now show up as a mass storage device Open the MSD and you should see one file named firmware.bin Delete firmware.bin and copy the new firmware file to the device If running linux make sure you sync/unmount the drive first Unplug USB, hit the Reset button, and plug USB back in The firmware is now updated. If your still having problems email me at stephen@btcfpga.com or post here and I'll get back to you ASAP Make sure your cards are in the socket nice and snug I've seen cards get wiggled loose from the vibrations of fans I did all that, restarted it, It went through the programming, and then setting the clock speed using the cgminer-2.4.2mmq build, but still not seeing any shares accepted or rejected. On the cgminer-2.4.3-win32 build, it seems to just crash still. Phil Could you try running cgminer with 2>log.txt -D and send the log.txt to stephen@btcfpga.com |
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Sorry I wasn't around today everyone! All cards were tested before they were sent out. I do have a new firmware for the ARM chip for everyone though! http://fs07n5.sendspace.com/dl/56045c81d8dc87863633a93d98caa90a/4fe0dd5d18e34a41/0ixpqy/MMQ.zipReset button is on the left ISP button is on the right To do the update: Hold BOTH the Reset and ISP buttons Release the Reset button while still holding the ISP button Release the ISP button Unplug USB and plug it back in, the board will now show up as a mass storage device Open the MSD and you should see one file named firmware.bin Delete firmware.bin and copy the new firmware file to the device If running linux make sure you sync/unmount the drive first Unplug USB, hit the Reset button, and plug USB back in The firmware is now updated. If your still having problems email me at stephen@btcfpga.com or post here and I'll get back to you ASAP Make sure your cards are in the socket nice and snug I've seen cards get wiggled loose from the vibrations of fans |
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