A bitcoin wallet off of my android phone is asking for personal information too complete a transaction. The original purchase attempt was cancelled for no apparent reason. The company is called CoinBase. Is this normal because it sounds really sketch? Here is the transcript via email. It's backwards; starts at the bottom with the top being the most recent.

 FEB 16, 2015  |  12:48PM PST
Devon replied:
Hi Preston,

I apologize for the frustration this has caused. If you wish, I’ll be happy to review this decision.

Please visit our secure upload portal at: https://www.coinbase.com/verifications/documents. Here you can upload an ID document; either a passport, state-issued drivers license, or ID card.

Once you’ve finished this step, let me know and I’ll be able to complete a manual review. If you have any questions or experience issues, please don’t hesitate to send me a message at any time.

FEB 15, 2015  |  02:02PM PST
Original message
Preston wrote:

Never bought bitcoin before, not sure why this isnt working out. Could
really use some to get pass the religious oppression in my country, please
message me as to why the transaction was cancelled. Is it the small town
bank that is the issue? On my bank account statement there is no mention of
this.

On Sat, Feb 14, 2015 at 1:04 PM, Coinbase <contact@coinbase.com> wrote:

> [image: Coinbase] <http:///accounts/primary>
>
> Hi Preston Sholl,
>
> On February 13, 2015 you purchased 0.08309187 BTC via bank transfer for
> $20.00 USD.
>
> For reference, the exchange rate applied to this buy was $238.29. The
> total fee charged was $0.20.
>
> After an assessment of your account activity, your recent purchase with
> Coinbase was cancelled. You will receive a full refund to your bank account
> within 3-4 business days.
>
> Our system is designed with safety and security as the highest priorities.
> Because of this, sometimes not all orders are executed normally. We must
> exercise caution in order to protect our customers, the bitcoin community,
> and our company.
>
> If you believe this cancellation is an error, please reply to this email
> with as much information as possible and we will be happy to manually
> review your account.
>
> Thank you for your patience and understanding.
>
> Kind regards,
> The Coinbase Team
>
> Earn free bitcoin <https://www.coinbase.com/tools/referrals> by inviting
> your friends to Coinbase.
>