I still haven't receive any reply yet for 4 days on this hosting experience, really fucked up. Anyway to refund?

Hi libertyvps team,

I bought your hosting 3 days ago, the service is very fast and good. But I have issues with insufficient information from you guys as I cant access to the internet from my window servers as the configuration not working well after the setup. Please reply back to my ticket no: Ticket #249801 , which already 3 days no one update it to me.