Dan from igot here.

I am happy to report that we have successfully deployed our upgraded wallets and a normal service has now been resumed. All customers who had bitcoin transactions pending have now received their funds. We still have a few customers awaiting fiat payments which will be sent shortly.

We'd like to apologise for the delay and any inconvenience this has caused igot customers. To thank you for your patience, we will be dropping our buy/sell commission to 0% for 30 days.

Hi, Dan from igot here.

Unfortunately we had a couple of issues that caused delays to users withdrawals (an explanation was published on various social media platforms, as well as in users' accounts). We are now running a normal service and this user did get his funds soon after this post. We'd like to apologise for the inconvenience and assure you that igot is a legitimate company working to bring a wide range of bitcoin services to users around the globe.

Thanks for the feedback, Bryant. Yes, it's really not good for any company when this kind of thing happens, for whatever reason.  I'm sure the management are considering whether to take further action, but I'll pass on your comment. Regards.

This report was false (based on incorrect assumptions on reddit it seems, and published without checking the actual facts) and was quickly taken down by NewsBTC. Sadly it has been syndicated and tweeted quite a lot.

For the record, we have had some delays with withdrawals, which we hope to have fixed very soon. We are not insolvent and all customers awaiting withdrawals are being paid out as fast as we can under the current situation. Some are still waiting in the queue and they will get their funds shortly.

Dan, igot

Hi

We are an honest business, but it isn't all customers that are having delays (bank issues are regional) and shutting down operations would be an OTT reaction.

Your payments have now started arriving in your bank now (as you have confirmed) and we are endeavouring to get things back to normal asap. I would ask that you please bear with us while we fix this temporary service issue.

Thanks, Dan

Hi Lee,

As Rick has explained, we have had issues with the banks. Obviously, being a bitcoin company means some banks aren't always friendly or consistent in their attitude, and do this odd/not very business-like thing of opening an account for us then withdrawing it some time later.

Other exchanges, such as Safello and Coinfloor, have had the same issue if you read the bitcoin press.

Rick has been arranging new accounts over the last few days and the delays we have had over the last few weeks should be a thing of the past very soon.

We're sorry our customers had to suffer longer withdrawals than either they or we would like. And, yes, there were a few people who had commented on Facebook for the same reason, but all have been paid out.

I have double checked with our support team, and your payments have definitely been made, Lee. The first should arrive within a day and the others within the next few days. Please accept our apologies again for the overlong wait.

I hope this clarifies the situation.

Regards, Dan (dan@igot.com)

Hi Coin_Counter

Dan Palmer here from igot. I'm sorry you didn't have a good experience with igot.

If you want to let me know what happened and explain why you weren't happy with customer service I will look into it. Screengrabs would help.

Regarding the BPAY fraud, it really isn't an excuse. In one weekend recently, we stopped $48,000 of fraud via our manual checking – which is why we have the initial delay of 7 days with BPAY customers.

Anyone can email me (dan@igot.com) with questions or issues and I will do my best to answer or resolve them.

Hi everyone, Dan Palmer from igot here. Any issues, please feel free to email me at dan[at]igot.com.

We have had this same discussion over on reddit:
http://www.reddit.com/r/Bitcoin/comments/30gqo7/beware_igot_bitcoin_btc_market_stole_my_money_in/

We did make an error with this transaction for which we have apologised. Waits this long are very rare and KRS1 (KRS333 on reddit) has received compensation from igot for his inconvenience.

Here's a quote from him:

"Further Update:
I have been given a generous credit in compensation. I guess this company is not necessarily shady or working on any exit scams, just extremely slow.
To sum up my advice after it all.
iGot is instant buy/sell (as they are the buyers and sellers themselves) so you get the listed trade price, instantly. Which is fantastic.
But expect withdrawals and support tickets and deposits to take up to 3 weeks!".

While most transactions go through in our stated timeframe, some do take a little longer, depending on circumstances. Three weeks is absolutely not the norm, of course.

We have quite a number of fraud attempts at igot, so we have to carry out a lot of manual transactions to prevent loss of user and company funds, as well as require solid user verification. We hope you understand that, despite occasional delays, this means igot is a very safe platform to use.

We are currently putting place in procedures that will reduce the likelihood of delays, as well as the response times of support. Meanwhile we offer local bitcoin buying and selling in almost 40 countries - it's a great service that is of benefit to the bitcoin community and the general public. We hope this transaction error won't put you off using our services.

Regards.