hi all
I discovered this casino on and played here.
My deposits are as follows
"
2015.03.31 3110.67 Deposit mBTC 5/5 Done
2015.03.30 3932.82 Deposit mBTC 5/5 Done
2015.03.30 1174.09 Deposit mBTC 5/5 Done
"
I won on the "book of ra" slot 20000 mBTC i made a withdrawal
on date "2015.04.02 20000 mBTC Pending "
I received this email "03/04/2015 02:09:43 Dear player, Withdrawal requests is processed During 24 hours after submission payoff."
24 hours have passed, nothing happened .. what to do to wait another 24 hours..
That is alot, 20
BTC would be need to be process alot longer, although there is alot of negative comment for this casino, lets see how they pull this off, My withdrawal once was sent more than 2 days , you should contact their support and tell them it passed 24 hours
i confirmed email, i got another mail withdrawal was made 2 days ago i contacted support and they said to wait
"2015-04-05 06:41:43 Dear player, your withdrawal request is panding for payoff. Please, wait. "
when making a deposit immediately solve..
"05.04.2015
03:39:32
Maria
Hello, how can I help you?
03:39:53
papp
Yesterday I made a withdrawal but still not completed.
03:40:08
Maria
Wait a few minutes.
03:40:16
papp
okey
03:41:38
Maria
Thanks for waiting. In the finance department sometimes happen delays associated with a large number of applications designed for the payment . We apologize for this issue. Please wait for payment .
03:42:18
papp
How long do you think it will take?
03:43:38
Maria
Unfortunately this information I do not know."
Another day same story
Vladimir
2015-04-05 19:16:27
Hello, how can I help you?
papp
2015-04-05 19:16:41
any news for my withdrawal?
Vladimir
2015-04-05 19:17:54
Please stay in chat.
papp
2015-04-05 19:19:12
okey
Nathalie
2015-04-05 19:21:04
Hello. Let me help you. My name is Natalie
papp
2015-04-05 19:21:27
I made the withdrawal on 04/03/2015 02:09:43
Nathalie
2015-04-05 19:21:59
Hold on please, stay in chat. We will check it up as soon as possible
papp
2015-04-05 19:22:12
nothing happened
papp
2015-04-05 19:22:18
okey
Nathalie
2015-04-05 19:23:05
We will now check out the status of your withdrawal
papp
2015-04-05 19:23:24
is pending from 36 hours
papp
2015-04-05 19:25:14
nothing happened to complet my withdrawal
Nathalie
2015-04-05 19:26:35
We've requested information about the state of you withdrawal but haven't received any updates on this matter yet
Nathalie
2015-04-05 19:26:59
However, we have requested it once again
papp
2015-04-05 19:29:40
what to do in this case?
Nathalie
2015-04-05 19:31:07
We are going to contat you via e-mail regarding this matter
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