Yea pd support is fast they solve the problems quickly. once i'd forgotten my password i send them a mail and they helped to reset the password.
i waited one week for a reply. I had problems with my withdrawals and i emailed them about it and they send me an txid of an old transaction saying that the withdrew did go tru. and now i emailed them with that that is not the withdraw i was talking about and they can see in their system if they calculate my deposited and withdraws and the tips i send and received that my account is missing 0.47 btc.
But i hope i get an message soon back i really need that btc.