actually i had send an email to the payments team ..
"Payments Betkuruş <
payments@betkurus.com>
May 29 (3 days ago)
to me
10btc request is being processed now. Expect the coins in your wallet within an hour.
You will be available for another 10btc withdrawal tomorrow morning.
Regards,
Steven"
This is the email reply i received when i had sent an email withdrawal request to them.
Moreover i have no incentive to lie .
They gave me a 50% deposit bonus too..
I had posted a comment on the forum just out of courtesy to them.