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the one ticket you have open should be enough ive already ended all ACP's rigs
Ahmed
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crisp. all payouts are automated so are refunds. You are a seperate issue since we cannot do anything besides going through each rig one by one and ending the rentals which is why it took time. ACP owns a LOT of rigs
Ahmed
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Crisp, now that ive finally got online. (actually sat at the airport atm) I've disabled all ACP's rigs and you should recieve your payout within the next 24 hours. (since the job has officially been ended today)
Ahmed
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We're working on ACP's rigs, give us a chance. we've even tried co-operating with them so now we're resorting to ending the rentals and removing the rigs from the site.
Ahmed
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Also i forgot to mention. I added one highly requested feature in v2. A user blocking feature. If you visit a user's profile you have the ability to block that user from renting your rigs. This will allow rig owners to block repeat poor renters.
Ahmed
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Thanks TD
Just 1 note to make there. I'm the only tech support here at betarigs. the rest of the staff cover most stuff i cannot handle. Regarding the UI and graphs. I shall look into this and try and get it mobile friendly as soon as possible.
My current todo list looks as follows:
- Revamp API
- Increase website speed
- Fix UI for mobile compatability and graphs
- Add a few features id rather not yet mention
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having to reboot the webserver to bump the memory up to reduce the current lag. should be back up ASAP
Ahmed
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crisp. lesley one of our support staff is handling your tickets. if your missing a deposit, file a ticket and we'll credit you. The issue with ACP is not ours, its him being unreasonable despite having all their payments and yet still keeping rigs offline
Ahmed
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nope payments last ran @ 2015-09-06 11:58
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looking now.
Regarding deposits make a ticket and we'll credit you. we're currently re-syncing our bitcoin blockchain to find all the deposits.
Ahmed
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I'm aware of that. i plan on revamping a number of things in V2 as time goes on. theres just a few things i need to do in the background first which will ease things a lot. One of them is fixing a lot of the old statistics to be correct all of the time
Ahmed
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for those with deposit issues. I'll get it resolved in the next couple of hours
Ahmed
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Hi, I like to tell about my last experience with betarigs. I rent a big rig with > 30 TH do do some mining on a pool. The rig went offline directly after the 1. payment confirmation and did not come online. I immediately wrote a ticket. (Like stated in the FAQ - they take care) I got automatic mails that the ticket was cretaed. After 6 hours I got this mail : Hi **** ******,
I want to acknowledge that we have received your information.
However at this time, we are trying to do a system switch and can not enter it.
Your ticket information will be input tomorrow with the new system working.
Thank you.
OK I added another commet stating that the rig is still offline and there is no communication with the user possible The renting time was over, the rig wasn't online for a second and the owner don't react to the messages. I added another comment in the ticket system. Today I got this mail in my Inbox: Hi *** ***,
I apologize for the misfortune of your ticket timing.
Your ticket did not get entered in time to stop the payment to the rig owner since our new system was activated and now does payments manually.
Therefore, the rig owner was paid by our system for the rental.
Please contact the rig owner and ask for compensation.
Again, the timing was out of our control.
Thank you. The Ticket was closed.Sorry ? misfortune of my timing ? Timing out of control ? Is this a joke ? Why don't you betarig people work on the "Rig offline" tickets while doing maintinance if the bound to a escow time frame. or why don't you expand the escorw time while working on the System ? if this is the way you treat cases like that - it's scam. If you state in your FAQ you take care about such cases and don't follow your promises - it's scam I reopened the ticket and we will see waht happens. regards Hi Hagie, Sorry about the issues youve experienced. PM me the freshdesk ticket ID and i'll take care of it, I was asked about your ticket but didnt realise the ticket was made on the last system. Ahmed |
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Morning Everyone
Status Update:
- Hot Wallets Filled
If anyone is having issues with graphs, Please reboot your machines to force it to connect to the new betarigs servers
Ahmed
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Hot wallet i'll be refillling tomorrow i think. i need to catch up on some sleep.
Fees are as follows:
TX Fee: 0.0001 BTC
Rental Fee:
- GAW Customer, (Renting) During Promotion: 0%
- All Customers: 3%
- All Rig OWNERS, with GAW renter: 0%
- All other rig owners with standard customers: 3% with reduction to 1% if in the top 50
Other Changes:
- Rig Offline refunds are processed and sent 24 hours after rental ended. No ending early at the moment
- If a rental is paid for successfully and the pool info entered then betarigs rental fees are applicable even if the hash stays at 0
- A long demanded feature, the ability to block and unblock rig owners and renters has now been added.
Future Plans:
- Allow Early Cancellation of rentals
- Automatic Market Price Adjustment
- Mintsy Integration for rig owners and renters
- Improved API
- Backup Pool Support (Done, need to finish up UI and other work)
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It does work, just having issues atm with the frontend a little, generating address's for so many users takes a LONG time so thats the cause of the slowness and refreshes, Should clear itself up once everyone's wallets are working. and yes theres a withdraw fee of 0.0001 BTC each time.
Ahmed
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Yep, noticed it, missing a file, will fix it soon. Just going to bring all the rig's back first.
Ahmed
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nope not at all, we're just doing a promotion for all those that did buy from gawminers as a way to make them feel whole again by charging them 0 fees until the promotion ends.
Ahmed
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Betarigs.com, Opens its Rental Mining Network With No Network Fees For former GAW Mining Customers in an Effort to Keep Mining Community Intact
In the ever-evolving realm of Bitcoin/Altcoin mining, companies need to provide miners solutions to help correct some of the inconsistencies and inefficiently managed products, in which they have invested their hard earned capital. We feel like a lot of the miners who invested in the GAW program, were hurt when things ended to abruptly, so we are doing our extending a no-risk way for them to interact in more traditional mining products, in a safe friendly, open, and decentralized global atmosphere. We are miners too, we live and eat, and breathe this industry, so when one of suffers we all suffer. For those former GAW customers who want to receive their No-network fee voucher,they simply need to sign up for a Betarigs account, Get verified under the No-Network Fee Program, Receive their Voucher (Promo Code), Choose the Miner that suits their budget and hash rate out put, and then begin mining. It’s really that easy, and we hope it brings some new life and the weary legs of miners.
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BETARIGS.COM Leasing a rig is as simple as adding a pool! For rig owners Register on betarigs.com, add your rig and choose your priceAdd the arguments given in the website to your cgminer/sgminer startup file (as seen above) And that's all! No network configuration, no giving full control over your cgminer administrative interface, it's just as simple as that! By default, the Betarigs "pool" will be seen as inactive by cgminer/sgminer and switch to your usual pool. As soon as someone rents your rig, the Betarigs "pool" will become active and redirect your rig to the tool chosen by the renter. When the renting period is over, your rig goes back to your usual pool. For rig renters Find your rig on betarigs.comRent and pay the required amount for payment confirmation, choose the pool where you want the rig to mine on And that's all! About the service This is a Mining Rig Rental Service. Which allows you to rent a rig and point it most pools to mine any coin. We also allow you to lease your rig and have other users rent it out. FAQ Here --> http://www.betarigs.com/faqSupport Please use http://support.betarigs.comAlso, you're welcome to comment, post kudos here or on IRC: http://webchat.freenode.net/?channels=#betarigs |
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