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I know what spread means.
The fact that these assholes can't put this on the main page but instead after the login just proves how greedy these assholes are. And their customer support is laughable, the reps are absolutely uneducated and dumb. Every rep gives me a different answer.
mate, if you are having real issues and have concrete examples of better exchange rates for a comparable service and/or bad service from customer support, please, pm and will look into it.
Otherwise, please, try to control your negative emotions and language, there is no need for anyone to read it really
Mate, if you want to provide a service to your customers, you might want to:
a) Be respectfull to them yourself
b) Don't talk bullshit. You are charging fees (a spread would be the difference between asks and bids, which is obviously not the case here) and you are trying to hide this from potential customers.
a) was referring to your language, when it's normal it is a constructive discussion, otherwise, it isn't
b) show me an exchange that doesn't have a spread and/or different buy/sell fees. Also, show me an exchange that does it for you instantly and with no verification process required. Most companies out there will charge you both - a spread and a fee on top, in our case you get what you see - nothing added or subtracted to the final rate you see when selecting the amount to withdraw.
The rates you are benchmarking against are purely informative rates - what can you do with them apart from looking at them? Convert your coins into fiat right there right then? In short, apples need to be compared with apples before publishing any accusations..
Very open to any further discussion if it is constructive and to the point
a) I am not the same person as you are referring to. I do not talk in the same way, yet he has a valid point.
b) That is not the point. Exchanges don't claim to have no fees while still charging fees, which you are doing, yet there are exchanges not charging fees though (okcoin, uphold,...). Most companies do not charge both a spread and a fee, and are transparent about it, which again you are not.
The rate you show on the mainpage is the only purely informative one, since you can not do anything with it apart from looking at it.
To run an honest service you shoud be transparent (no fees, no hidden costs=no spread, otherwise you should mention the spread).
To use this service it costs you 2-3% in spread, which should be the way you advertise.
