Hello,
I just signed up to pass on a warning.
I'm a rather new BitCoin user who wanted to play around at SealsWithClubs (BTC poker). In order to get some Bitcoins I set up Dwolla and MtGox accounts. Over two months I made a handful of transactions of $100 from my bank->Dwolla->MtGox->BTC.
Everything worked smoothly up until a few days ago when I went to transfer another $100 into MtGox via Dwolla. I waited and waited, but MtGox never posted the USD that was received from Dwolla into my MtGox account. I went to MtGox support and they said they would not honor the deposit without further action by me since sometime after I initiated that transaction MtGox updated their terms to require all Dwolla deposits to go through an identity verification process.
I am fully verified by Dwolla to the point they have my SS# -- but I have no particular interest in providing MtGox with any further identifying information. If that had been a standing requirement at the time of my transfer in, I simply wouldn't have transferred. As such, I asked MtGox to kindly return the money that was in limbo to my Dwolla account since they would not post it to their system.
MtGox refuses to return the money to Dwolla, but continues to refuse to post it internally. Meanwhile, Dwolla itself refuses to allow disputes on transactions that involve virtual currency...
...hence, MtGox has effectively stolen $100 from me by 'disappearing' it forever.
Given the rather small amount at stake, I can get on with my life, but I wanted to post a fair warning for anyone else. Other deposit methods may not face the same problem at MtGox, but I would recommend caution dealing with any company which prefers to steal $100 on a pretense than simply return it to where it came from.
Now that is a shame, I tought MtGox was a good exchange site...
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