This is all really bad timing.
The payments blackout (which has been scheduled for a long time) right after the metro bank issue and my mistake of accidentally marking payments as sent all came together to make what would have individually been a nuisance into a real problem.
If you have a withdrawal request marked as sent which you have not received (and it has been more than 48 hours) open a ticket clearly indicating the withdrawal request is marked as sent.
If you have a withdrawal request marked as requested do not open a ticket it will just be closed.
The payments blackout (which has been scheduled for a long time) right after the metro bank issue and my mistake of accidentally marking payments as sent all came together to make what would have individually been a nuisance into a real problem.
If you have a withdrawal request marked as sent which you have not received (and it has been more than 48 hours) open a ticket clearly indicating the withdrawal request is marked as sent.
If you have a withdrawal request marked as requested do not open a ticket it will just be closed.
What about deposits that haven't shown up?