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Lmao I just posted proof of you saying you send them over an hour ago!  this is hilarious... |
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UPDATE 2:
Customer emailed us his correct email address.
The order will process within the hour after correcting his mistake.
OP: Do you mind editing your forum post and title considering this was not our fault?
Thanks
Charlie
This was posted Today at 10:34:15 PM, it is now 11:34:15 PM, still no coins, and you want the thread title changed without the issue being resolved? |
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I'm having a similar problem. I did a cash deposit earlier today at Wells Fargo, got a confirmation e-mail from TrustCash, but have yet to be credited. I'm SURE I didn't put in "79" as the destination account, as I copied and pasted my BTC wallet address in the proper fields. When I check the status of my order, all I get is "loading." I left a VM and e-mail but have yet to hear anything back. What's going on guys?
24/7 support don't ya know |
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24/7 support does not mean you get an answer within 5 minutes lol. It means we have someone available 24/7 to respond. What the? So it means you DO have someone available to respond, but they might take a day? If you're advertising 24/7 support and when someone has a problem getting in touch with you, you say "I was asleep" or "I was at lunch" - sorry - you're not living up to the claims you made. Hire someone to be on call or just don't pretend you have 24/7 support.You put it in your business name and motto, I don't think you can really complain if someone calls you out on it by saying "oh, we're a start-up, be reasonable." This is not an attack - I have advertised your business many times, just based on what I know about you guys and my own experience. Your response here is unsettling. I hope you will revise it. ^^^exactly my point. |
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You seem to be ignoring the fact that I've been trying to contact you for the passed 27hrs, almost straight. This is just now being worked on. If someone was available 26hrs ago, this would have been resolved 26hrs ago. Also, I do not think any mod should change the title until I confirm that I have my money in hand, as I am not yet satisfied.
Perhaps you should improve your order support practices to prevent rages like this from appearing, instead of asking moderators to cover it up.
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UPDATE:
The reason your order failed is because 'invalid recipient'
In the email address field, you wrote '79' instead of an email address or Bitcoin address.
Please give me your email address and I will process this order
Honestly, I understand everyone wants super premium service but we are a startup, and its a Saturday. When you don't get a response from us within 3-4 hours is it really neccesary to send 5 emails, PM's, calls, and RAGE at us in the forums? Is that fair?
Did I deserve this when it was your mistake?
Thanks
Charlie
How can you say 3-4hrs when you received my money 27hrs ago? Do you think you should advertise 24/7 support when you clearly do not have someone available 24/7? If that was the case, though supposedly it was my mistake, it should have been resolved right away by the "24/7 support" when I contacted yesterday via all methods. At 21:53 Friday I received a confirmation that you got my first complaint email, which was not sent until several hours after the payment was sent to you, and way more than 3-4hrs ago. Please elaborate. I will consider editing it after I actually have my coins in hand, but I'd like answers to the above. |
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I already gave you the confirmation numbers for both - I will send both AGAIN right now. I certainly hope you don't expect me to find a scanner and scan these pages due to whatever is happening at your office.
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That is untrue, I have sent the information to you on here via PM, support@bitinstant, charlie@bitinstant, called, everything, and still no BTC. I have been in your live chat for hours, no response.
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It was money gram, I have already contacted them and they confirmed all info on the payment slip and that it was delivered. Also, why tell me to email him personally and then not respond? I'm loosing money over not having these BTC right now, and had I known it could possibly take going on 27hrs now, I would have sought private trade.... They're false advertising both with their guarantee of instant bitcoins, and 24/7 support.  |
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That's all well and good, I've heard that from many people, but when there's a problem, NO SUPPORT. This is crazy, I have money missing and nobody wants to help.
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bit"instant".com has me very upset. I used the service in the first place with a promise of bitcoins within an hour max. I made my deposit during business hours, which was over 24hrs ago and still have not received them. They do not answer the phone, do not answer e-mails, and they all idle in their Live Support IRC room and do not respond (All during business hours mind you.)
That said, bitinstant.com is not a bank FFS, It's not like they sit at a counter waiting for business, there's no reason anyone should be delayed recieving their BTC because they choose to keep banker's hours.
Finally I found the owner on this forum, Yankee, who was online. I send him a PM explaining what happened, and he replies simply saying to e-mail him *again* which I did right away. Then he goes offline here,sends a generic pre-made reply to my 2nd email I sent to him, and doesn't respond to my emails still after an additional 4hrs. Really?
I don't know what to do at this point, and I hate to talk bad about a business - but no order, money missing, no support, no replies, and aparently they all keep bankers hours? This is terrible customer service to say the least.
PLEASE BITINSTANT GIVE ME MY BITCOINS!!!
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I also have this problem, I sent a Moneygram nearly 24hrs ago, which Moneygram confirms was delivered to the correct destination and account, and still no BTC. I have been calling/going into Live Chat since before 5pm Eastern Time yesterday and they will not respond. So much for "instant"  |
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