Hello, Sorry for not replying earlier. They dealt with it very well and refunded the bonus. I won and was paid. Their support here were excellent and so were their live help.

Ok so they said that the bonus expired even though in my account it said that the bonus was valid for 30 days. What they said was this:

So when we first implemented the bonus, the IT team had made a mistake. They put the expiration date as 30 days like they do with all bonuses but we had originally intended it to be just a 48 hour promo. While you may have checked and saw that you had ages left on your bonus, it wasn't intended to last that long and was changed to a shorter expiration date as originally intended

They then said that the email sent was clear that it would only last 48 hours. What the email actually said was: bonus you can claim in the next 48 hours.

They cancelled my bonus after 72 hours so all is unclear here.

I had checked my account just before my money disappeared and I still had the 30 day validity for the bonus

I should have my BTC's returned because an error by your IT department is not my fault.

Hello, I was just playing at your casino. I was playing a bonus that u sent me via e-mail. My balance was on around 2.7BTC. All of a sudden my balance is on .7 and it says that I don't have an active bonus anymore. I have been trying to ask live help but I am not getting any reply to my messages. Fortunately you can explain yourself here. Why was my money stolen and now I am getting ignored? If u want my user name u can send me a pm