Hi Everybody

I've managed to submit a ticket about my problem. And I've got a response from support but I don't know how to proceed. The ticket status has been changed to "needs user action" but (as I say) I don't know what I'm supposed to do. Here's' a copy of the message:

"Hello,

We apologise for the delays and understand your frustration.

UK Deposists are currently unable to be automatically imported, and must be manually entered from paper statements. Payments into the account however will be reflected once we are able to manually import them.

Please check https://intersango.com/status for updates

Sincerely,

Chris
Team Intersango"

Any ideas what they want me to do?

tia

Bear
 

Hi Everybody

I made a payment into my Intersango account last Thursday but this has not shown up yet.

I've been trying repeatedly to submit a support ticket but this is not working. it keeps giving me error messages e.g malformed account number.

Thus I sent an email to support@intersango.com over the weekend. And another just now. Alas no response as yet.

I've now read the "UK Banking Announcement

UPDATE 2012-08-30 Unfortuantely due to a technical error with Metro's online banking system we are now locked out of the account"

So this doesn't sound good.

Do Intersango have a phone number?  I can't seem to find one on their web site.

Best Regards

Bear