Hi,

I have been dealing with IGOT for quite a while and wanted to let you know that for the past 6 months, my experience has been nothing but sad.

This company has been facing a lot of problems due to which the bitcoin withdrawal/deposit time has been just out of control. I have a transaction pending since 12 days and an unanswered ticket for the past 9 days which i find highly annoying and unprofessional. If IGOT are facing some problems due to which the transactions are taking longer than required to be processed, why not let the customer's know in advance to expect delay in sending / receiving bitcoins? Why not put a warning on your homepage to make the customer's aware. I had to transfer money for currency trading and now i have lost that window of opportunity. My last transaction took more than 3 weeks to be processed. Last time i was told by their support staff that all their problems will be solved by 30th Sep 2015. I was told that they will refund all the transaction fees that has been charged to me until now which i am yet to receive. This is not the way to treat your customer's.

These delays have cost me a lot of money but i guess these guys just don't care now.

I had lot of faith in IGOT but i guess i was wrong.