Op, what is this company name? Maybe some other people has similar experience with them.
And how exactly bitcoin can be lost in transfer even though transaction is valid and confirmed?
At least they said they will credit the money, so you won't lose anything.
To be honest I don't want to put their company name in a bad light just yet although know you may be itching to know as they have been pretty helpful up until this point I'm guessing I will find out for definite pretty much tomorrow.
Well yeah they did say a lot of times dont worry we will resolve this, last message they said "Hello, i was busy here. Your problem will be fixed, please, be patient, as i told you the guy who take care of this kind of problem is in a different time zone so they must be sleeping now. Sorry for this again and you will have your problem fixed." But one of the earlier messages they said if its the companies fault they will credit the account (which to me sounded like if they tried to pass the blame on to the new company they might not credit it)
I hope so as I'm not made of money that was the largest transfer I've ever made with bitcoin to be honest.. well largest including previous one that went through. It's now had 33 confirmations on the blockchain and shown as "spent" for the wallet address I sent it to and sent previous ones to..
But I am not sure what "spent" means and I'm guessing in this case as they are having an issue it doesn't matter how many confirmations it receives it will need to be manually fixed..