I had the same problem yesterday, 12/01/12.  Emailed support@bitinstant.com, but haven't heard back.   Any tips on how to resolve?

Quote ID    31e6846a-9bd5-41fe-9bf7-8af4c40c1af9
Event ID    7c5893a0-0de3-40ce-94c0-a47b10e827f2

Update 12/3/12 - All fixed - thanks!