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Do I need to order another card now?
No, you do not. I believe this has been covered here already. Thing is, verification in our system and with our card vendor are related, even though technically separate things. Please create a ticket if you haven't already, and we'll request an update from our card vendor about your verification status. Should be fine.
Okay thank you.
I have already opened 2 tickets on your website.
Also got answer from support that they try to solve problem as soon as possible.
But problem is still not solved.
I dont want to agitate you.
But I have submitted my documents 1 month ago
How long will it usually take to clear such a problem?
