I wonder if this is a problem with other languages too? Like Fin / Chinese with their unique character sets. They do support the Deutsch language as a option, but why
would it not accept German passwords? Point 10.3 in their https://blockchain.info/Resources/TermsofServicePolicy.pdf clearly state that they do not store any passwords
on their site. In any way, keep us updated on your progress with this, it might come in handy some day.
would it not accept German passwords? Point 10.3 in their https://blockchain.info/Resources/TermsofServicePolicy.pdf clearly state that they do not store any passwords
on their site. In any way, keep us updated on your progress with this, it might come in handy some day.
alright here i am back with the update...
and i GOT EVERYTHING BACK
----
it took almost an entire month with constant but very friendly and competent customer support between me, alyson and jade.
then at the 20th and 16th of february alyson and jade messaged me - saying they will implement a new code in their system which will do exactly what was lacking before: searching for passwords even when they were created with special letters !
http://imgur.com/AElJHWr
https://i.imgur.com/vl5Mw3j.png
and finally, at the 22rd of february i got this message in my inbox !
---
http://imgur.com/tNygmm8
I GOT MY WALLET BACK - WITH COINS WORTH OF 1500+EURO
i will not bother you with my reply to that message since you can guess i went a LITTLE BIT overboard with my happiness but the good news didnt stop there
AFTER the whole thing was actually done already alyson messaged me again....since the whole issue took almost a complete monthly circle i will get some free blockchain swag ! YAY
http://imgur.com/tvUMq10
and right now i am trying to evaluate if i prefer a hoodi or a tshirt ! but i am sure that is a problem no one can help me with
--
to summarize things:
i created a wallet
i lost my identifier. pneumnonic (whatever) phrase. no email setup. no alias. nothing
aside from my password and the time created i had nothing to retrieve it
BLOCKCHAIN could not retrieve my identifier since they had no means to search for special characters from the german alphabet i created my password with
instead of saying "sorry, nothing we can do" they developed and implemented a whole new code just so i could get access back to my freakin wallet
and they delivered. i was nervous during the time but they made it happen.
great thanks to ALYSON and also great thanks to JADE who accompanied me through all this time
OH AND I GET A FREE SWAG SHIRT - YAY !!!!
my final note for the support: A+ with sugar on top. never before met a company who will work on their code for one user being to dumb to lose his entire wallet informations
way to go!