I was instructed by the support team to follow the  RMA and ticket procedures. I was given all the information, I folloewd it, and if its 45 or 100 I should not be responsible  for a defective product.

Not only is thier technical support terrible, so far It has cost me 100 usd just to ship an s7 hashboard which was DOA now they are saying, "So sorry shipping to us is on youeven though it was a factory defect." To make them even look less reputable it has been a month with almost little to kno communication. One final note the "lost" my hash board but it magically found when I pulled the shipping records. So to summarize, I am out 100.00 plus all of the lost hash revenue. Go China!