Hello BTC Talk, I wish to share a story with you. A story which is very scary, which could happen to anyone.
I wanted to sell my tokens one day which I had staked for years, and I noticed this exchange "Bitrue" was the only one with enough volume where I could trade my tokens. So I registered made an account over there and deposited my funds. This was back in 2020, late summer in August.
I withdrawed 2 BTC and I was happy about that, with 1.78 BTC left on my account unable to withdraw since there was a limit on 2BTC per 24H allowed for withdrawal. I didn't worry about that, I mean I had just gotten out my funds and was thinking that if they would scam me they would have probably not given me anything.
The day after I tried to withdraw, now my withdrawals get rejected. And I am also unable to trade, (Account is semi banned)
I message support and I get straight up ignored. It takes about 6 months to get an answer and they tell me this:
I tell them that this is my BTC address and noone has been withdrawing to this except me, (I would have known if someone did..) So I tell them this:
And I get the no answer and I get straight up ignored..
So I open another ticket and I get the exact same response,
And I tell them the same thing but they do not help me at all..
Nothing really happen so I give it some time. 2 weeks ago, I had another ticket opened, where they told me that I had been doing "n-grade arbitrage trading" when in reality I just sold my crypto
so they also tell me: We will also need you to complete KYC verification to continue using Bitrue’s services, if you have not yet done so already.
(Me explaining this to them:
)
They helped me get verified, so I am now verified and I still cannot use my account like I should be. When asking them to fix my account I get my tickets closed. One by one. And this support member tells me:
https://i.gyazo.com/bb874814918a01b3497af0a27ca58b76.png. Almost same as before but he also tell me: Further violation to the T&Cs of the platform will lead to limitations on your account.
I mean, what more can they do? I cannot trade or withdraw, so there is already maximum limitations on my account.
So I open one more thread saying this:
and I get an answer where they say this:
. So I thank him and the conversation goes on like this:
. But then my last question I have to them is this, the most important question of them all, if my account will be able to trade and withdraw my money.
Until I get my funds out of this website I would really recommend you all to stay away from this website, be very cautious atleast. I hope that they can release my funds because this really is alot of money... my life savings...
Please share your thoughts about this, I will keep the thread updated on how it goes.
Update: I just received this answer,
. I suppose I have been scammed..
STAY AWAY FROM BITRUE EXCHANGE WHATEVER YOU DO!!! THEY ARE SCAMMERS AND WILL STEAL YOUR FUNDS!!!
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