I must say that I am very disappointed with the service of Mt. Gox.
On the 20th Dec I transferred first ever funds to Mt Gox. A small amount well under the verification limit.
When my funds had not appeared 3 days later I questioned via support. They said that the money has been caught up for AML review. Well it’s now New Year’s eve and still no funds. Mt. Gox are not responding to my requests for updates apart from telling me that now that it’s the Xmas period to expect plenty of disruption. I know its Xmas but the bitcoin world continues to whirl and Mt Gox should have a better support over the holiday period. Mt Gox should have made it clearer on their web page that they were effectively abandoning support during the Xmas New Year period.
So to get my bitcoins I joined Bitcoin central and even over this period they verified my account, accepted a fund transfer allowing me to do my trading within 3 days. Mt Gox should learn a bit more about customer support.