Any idea when the cash deposit method is returning? This is definitely inconvenient.

Well of course I would like help. I assumed it was forgotten among the piles of other support requests that came in. I'm more interested in where the money went rather than the actual money. I'm very curious as to the breakdown of hidden fees in the event I use BitInstant again and then have an even larger amount mysteriously disappear.

Thanks for your help Ursay. It's pretty ridiculous the best way to get support is through a bitcoin forum..

Well no surprise here that the $8.14 which has mysteriously vanished won't be finding its way back to me. I don't care if it's $8.14 or $814 the fact remains: BitInstant appears to be scamming people by secretly taking out fees to help compensate for the $12,500 that was stolen by hackers last month due to a security breach. Fuck these motherfuckers.

jthev2005

I appreciate your attentiveness Ursay. Here is my BTC address: 125bijLpVJbbpmdciefa1vZtW3uPLyjFmc. And the order ID is listed above.

Thanks,

jthev2005

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

Apologies for the redundant forms of communication. I didn't see an established or preferred method of contact on here. Thanks for the help!

jthev2005

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

Took them all of 2 hours to resolve. Sorry you haven't had the same luck with them.

I just wanted to let everyone to know that Ursay helped me to resolve my problem quickly. They're pretty slammed right now but they will get to you asap I assure you. I've had a few problems with BitInstant in the past few months but they've made it right every time and that's what matters.

jthev05

Please help with Order ID 87c25d02-6933-4007-82aa-bd2e46ea6294

The amount was never pushed to my bitcoin wallet.

Thanks,

jthev05

I just wanted to weigh in and say Bitinstant has been phenomenal in resolving customer issues. I know they've been dealing with difficult security matters lately, but if you email support and/or Gareth and Charlie they will respond and help you. I have just been frustrated as of late that there is a recurring theme where I have to email support each week when I attempt to buy bitcoins. I hope Bitinstant soon stabilizes to the point where you can literally expect your coins in an instant rather than waiting a day or two. I remember not too long ago walking to CVS, paying with Moneygram, and then seeing the deposit appear by the time I logged back in to my computer 5 minutes later. I'm sure this is only a matter of time. I'd rather not have to use an alternative because Bitinstant is the fastest and most convenient service available IMHO.

jthev05

Gareth,

I hate to be "that guy" who keeps spamming every possible person on Bitinstant, but I really need a resolution. My order ID is ce191eae-4f8c-4ffa-9230-4872bfbe6193

I already opened a ticket (SVV-CEBLW-056) but have not received an update despite being told my order would be manually processed yesterday. I had requested to have the coins sent to my bitstamp account but if there is a another preferred method please let me know. I have a time-sensitive business transaction to conduct so the sooner the better.

I'm not sure how often you check this thread so I also sent you a PM and email.

Thanks,

Justin Varner

Hey Yankee,

I tried to send a message to your personally but I didn't get a confirmation that it went through.

Anyway, I have a ticket open for Order 8b50e767-12b0-438f-a176-7dfc23ecb189 but I haven't received an update. It was apparently sent to tech support for them to manually push the coins to my account. Can you please help?

Thank you

My bad I thought my original post did not register on the thread. Thanks again.

Wow that was quick! Thanks so much Yankee.

Hey Yankee, it won't let me PM you. I'm having the same problem. Below is my info. Thanks.


Order ID   31054d69-2a4f-4fe4-92ec-281aeea6e49b
Quote ID   0ebd3119-4800-4817-b1a7-43f3b826e7c1
Event ID   abbb464f-b15c-4bd3-a099-a55485337d92

I'm also having the same problem Yankee. I'm just posting this here so that I'm able to send you a PM with my info.

Thanks.