Please bear with us, as we are short staffed at the moment.
I would absolutely 'bear with you', except that this is the 5th time in a row over the last 3 months where I have had to send multiple emails to get my coins, and that is not how I prefer to do business. That is not 'instant', or professional, and indicates to me that there are far deeper issues. Fortunately, I have other options available, and will utilize those instead.