They are clearly a scam and they are taking advantage of unregulated bitcoin operations in many countries.
I am waiting for my INR from 25 days now. I think there is no bank problem but Rick is up to something messy.
If you look closely you will see it all smells stinky in there business, There website uses SSL but that SSL does not certifies ownership information.
I checked with comodo (SSL provider) and it seems they will not help us as there job is just to certify the domain name.

They have a registered business in India(Bangalore) but as there is no regulation for bitcoin operation in India so any attempt for consumer forum is useless.

https://3ci.in/8-company/500887-igot-tech-solutions-private-limited-u72900ka2012ptc061947

I have talked these 3ci guys, they track whether a company is scam or legit in India and they have agreed to reduce the score by 5 points(55 to 50) based on this citation, They need more citations to reduce the score further and company will come under scam if score is below 15, which is tough.

I do not know any other way to proceed further.