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I sent my e-mail on 09/19/2013 and just got the same response as below on 09/26/2013. I guess the magic e-mail addresses aren't working anymore. heh..
Chad
Chad
This is me hopping on the failboat
I had initially sent them a modified version of that formletter that appears on bflrefund.me
My real fuckup was probably when I waited to hear back from BFL regarding my refund request before raising it with PayPal (I didn't want to be lying when I said they denied a refund, even though I knew they would... didn't think I'd get rejected from PP though)
My PayPal order was paid for with a bank transfer (ACH I'm assuming) should I get in contact with my bank? I'm thinking of contacting PP again asking why they've changed their minds today.
Quote
From: executiveoffice@paypal.com
Subject: Your PayPal Account ? Case(s) PP-x, PP-x (x) :ppNA
Dear Mr. [ x ],
Thank you for reaching out to PayPal for assistance regarding your dispute with Butterfly Labs.
After a thorough review of your claim, we have determined we cannot continue with this investigation because your complaint was filed 45 or more days after the original transaction date.
In order to prevent a similar issue in the future, you are able to learn more about how we investigate transaction problems by clicking “Legal Agreements” at the bottom of any PayPal page, then click “PayPal User Agreement.”
You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business.
You are valued customer and we are sorry we were not able to meet your needs.
Thank you for your patience and cooperation regarding this matter.
Sincerely,
PayPal
Subject: Your PayPal Account ? Case(s) PP-x, PP-x (x) :ppNA
Dear Mr. [ x ],
Thank you for reaching out to PayPal for assistance regarding your dispute with Butterfly Labs.
After a thorough review of your claim, we have determined we cannot continue with this investigation because your complaint was filed 45 or more days after the original transaction date.
In order to prevent a similar issue in the future, you are able to learn more about how we investigate transaction problems by clicking “Legal Agreements” at the bottom of any PayPal page, then click “PayPal User Agreement.”
You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business.
You are valued customer and we are sorry we were not able to meet your needs.
Thank you for your patience and cooperation regarding this matter.
Sincerely,
PayPal
I had initially sent them a modified version of that formletter that appears on bflrefund.me
My real fuckup was probably when I waited to hear back from BFL regarding my refund request before raising it with PayPal (I didn't want to be lying when I said they denied a refund, even though I knew they would... didn't think I'd get rejected from PP though)
My PayPal order was paid for with a bank transfer (ACH I'm assuming) should I get in contact with my bank? I'm thinking of contacting PP again asking why they've changed their minds today.
Same here. Same BS letter.
Same here. I used the letter on the bflrefund.me site and edited the specifics. I sent it after receiving the standard 'no you aren't having any of your money back' email from BFL after a refund request. I ordered a Jally in January and upgraded to a little single on February 7th. I included both transaction IDs and both Paypal dispute numbers. I emailed david.marcus@paypal.com. Should I email someone else? I emailed bflrefund.me for the list of people to send emails to and haven't had a response yet so I just went with that name that I saw on here.
Any ideas?
