Latest posts of: Seth (BitInstant)

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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 07:23:29 PM

Quote from: spraynard on March 22, 2013, 06:59:51 PM Please help! Merchant order ID fa6ee582-7f95-49c7-83b2-aff1cfdea756 Customer account ID 573 396 231 Payment code 80127562 Status Paid Amount 500.00 USD Final full order amount 503.95 USD You used your Merchant ID instead of your account ID. Normally it issues you a coupon to redeem, but because of errors I can't give you that right now. Rest assured your funds are safe and once this gets squared away we'll send you your Gox coupon.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:57:03 PM

Quote from: Whik on March 22, 2013, 06:49:59 PM Right now I can't even begin a Dwolla to MtGox transfer. I keep getting a error500 screen with no explanation of what is happening. Is the site experiencing technical difficulties? Dwolla is down for repairs.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:43:26 PM

Quote from: Randati on March 22, 2013, 06:19:49 PM Here's details for my error: OrderID: 90b3f38b-f8b8-4319-aab0-bc48b0f2592e EventID: c842e3ae-faec-4ff3-8077-09d1cf76b44c DestAccount: Randati QuoteID: 9f1562ae-228b-4802-af03-ac63cb1faed3 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1363885025.04 APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"} FundsSent: $104.0655 USD Processed. Quote from: ZenTrader on March 22, 2013, 06:29:10 PM This one went up in smoke on me yesterday. BitStamp to VouchX. Never got the e-mail but money disappeared from my account. Order ID 64aafb0d-f601-4de2-8eaa-cd0313c4987b Quote ID fa5c5bab-2a73-4fdd-8411-af6d44e42a7d Event ID d7a5c45b-edc0-4bc2-861e-32214fc6fdc3 Fees (inclusive) 0.89%% Amount you paid $158.04 USD Amount you will receive $156.633444 USD Delivery Deadline Thu Mar 21 17:27:58 2013 Destination exchange VouchX Emailed you your VouchX code.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:14:48 PM

Quote from: spacetom on March 22, 2013, 06:12:28 PM Serious Error here also, got confirmation email from ZipZap after payment, then nothing Quote ID 52f9496e-04e4-4aa2-a77b-f57cceba093c Event ID e304c4a0-3ef8-4f2b-94e7-a48de7484ca5 Fees (inclusive) 3.99%% Amount you paid $209.0 USD Amount you will receive $200.6609 USD Destination exchange MtGox Destination account 322500 Emailed support, the reddit account, Rachel@bitinstant, nothing back as it stands. Any help would be appreciated. thanks Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:09:01 PM

Quote from: dankster on March 22, 2013, 06:07:07 PM Hi posting my info again in hopes it gets processed Quote ID 15af19be-430f-415d-8a6c-21c2252f1862 Event ID 0f52e155-eae6-4851-9e4a-de21280d8005 Fees (inclusive) 3.99%% Amount you paid $250.0 USD Amount you will receive $240.025 USD Destination exchange MtGox Destination account 322586 Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:07:44 PM

Quote from: johnbx on March 22, 2013, 04:43:50 PM Yep..another "Serious error" victim... quote number: ebbf0e3a-92a0-4e3e-88a2-7e2ba2989306 any way to get status etc? Processed. Quote from: worst on March 22, 2013, 04:33:46 PM I too never received my funds. The confirmation email spat this out: Quote OrderID: 87bab701-19d4-4c4f-8534-f0b29b5387cc EventID: a41c94af-812e-4c7d-b76a-f1eb70d588cd DestAccount: TheWorst QuoteID: 1c8df049-2ee5-456d-bcb4-82e98b904179 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1363902339.16 APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"} FundsSent: $336.035 USD Please get this fixed. I would also like the BitInstant charges back as well for this order, as the service I was paying for was not provided as advertised. I'll definitely think twice about using this service again. 24/7 support my ass. Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 06:02:41 PM

Quote from: jnpn on March 22, 2013, 04:49:25 PM I also got an error, and now my money is in limbo. Sent out some emails to support. Hopefully this gets resolved soon... OrderID: c3359abd-6800-44b8-b679-d2eaafce3e06 EventID: 8dd324b2-8850-48ed-8bee-9a9bbdd166b9 DestAccount: 308352 QuoteID: 82a607e9-3cd0-4e31-ba0f-c8162f0195c2 User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1363968011.96 APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"} FundsSent: $384.04 USD Processed.

Other / Beginners & Help / Re: Dwolla transaction failure

on: March 22, 2013, 06:00:57 PM

Quote from: usb8000 on March 22, 2013, 05:01:09 PM Quote from: usb8000 on March 19, 2013, 03:25:48 PM Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it? Any progress with this? I'm still not seeing it. Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 05:57:31 PM

Quote from: chungenhung on March 22, 2013, 05:05:09 PM Got an error. Order ID 35198f84-6f04-45b3-8fe8-f8dba6473ddf Quote ID a0a4aba3-f60d-4acd-8651-1fb4dc8e8c1c Event ID 65919c30-30cd-4887-919c-56da4ddf40c3 Please process it. This looks like it went through successfully to me. Here is the API response we got: {u'transID': 11514314, u'result': u'success'}

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 05:56:13 PM

Quote from: rapt on March 22, 2013, 05:13:22 PM Hi Yankee. Zipzap sent me this after a full day of emails to Zipzap, Bitinstant and MtGox: Here are the transaction details: Merchant order ID 58bd170b-3c5a-4e7d-9415-6e6ffda9c019 Customer account ID 756 130 779 Payment code 99184414 Status Paid Amount 190.00 USD Final full order amount 193.95 USD This was done yesterday 3/21 and still nothing in MtGox. Both parties have told me to contact Bitinstant. Please help. Quote Id 7c5d9e73-7fe4-48ec-9c36-1b623cf352f4 or it might be 4c1eac88-301a-4947-ab89-ca67d6a68d2b Thank you! Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: March 22, 2013, 05:52:59 PM

Quote from: itcamefrommars on March 22, 2013, 05:22:27 PM 9fa95183-6c8c-46bf-91ca-b8369a35447c edited out my comments... wasn't flaming but I'm sure more opinions arent helping much right now. also I accidentally posted someone elses quote id number for about 30 seconds because I was checking if anyone elses status said what mine did ... I copy pasted from that page by accident. the above is the correct quote id for me. tanks for the hard work. I'm sure its crazy for you when there is a ton of traffic. Processed.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: January 30, 2013, 10:24:35 PM

Quote from: meyoumeyou on January 30, 2013, 10:19:03 PM can you please tell me whats going on with Quote ID 2ce75fc8-0b2c-46c4-856f-7a360a7007c0 Event ID ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea This order has failed. We've been having some issues with ZipZap's API response today. I'm going to forward this to tech support where they can issue a manual transfer. This will likely get processed tomorrow since it is the end of the day now. For future reference, it's best to contact support at the BitInstant website. Thank you!

Other / Beginners & Help / Re: Whitelist Requests (Want out of here?)

on: January 30, 2013, 12:53:17 AM

Yes, I'd like to get whitelisted. I was confirmed by Yankee here: https://bitcointalk.org/index.php?topic=128314.msg1483359#msg1483359 but I've yet to be whitelisted. I'd like to be able to put up the BitInstant logo. Also, I'm not getting topic reply notifications by email like I should be. Is that user error, or because I'm not whitelisted yet?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: January 26, 2013, 11:57:06 PM

Hey everybody, My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time. I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

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