There are many complaints regarding this company. I recommend contacting them by email, snail mail or even visiting their offices. You can also serve them with a legal complaint under the Japanese legal system which will require them to account for your funds:
Company Name: K.K. Tibanne
owner/agent/tech/administrator name: Mark Karpels
owner-street: Cerulean Tower 15F
owner-city: Shibuya
owner-state: Tokyo
owner-zip: 150-8512
owner-country: JP
owner-phone: +81.345501529
owner-email:
contact@tibanne.comadmin-phone: +81.345501529
admin-email:
contact@tibanne.comtech-phone: +81.345501529
tech-email:
contact@tibanne.combilling-phone: +81.345501529
billing-email:
contact@tibanne.comYou can also try them at
Prolexic Technologies
1930 Harrison Street
Hollywood
FL
33020
US
Registration Date 2011-06-16
Last Updated 2012-06-15
Phone +1-866-800-0366 (Office)
Email
abuse@prolexic.com 
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