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Hello my Name is Maurice and im from Germany Sorry for my english 
I have also the advcash card and i start to use them today (my first debit with the option to load with bitcoins).
And now i have 1500 Euro on my card and can not use them.
And i also can not put the money on my plastic card back in the ADV Wallet
No ATM No Shopping in a Supermarket and no Shopping anywhere, so i write the support and ask whats happend with my money, no answer.....
I try to call your (Service) number... just ringing and Mailbox
I try to contact via skype ... nobody online.
Can you please tell my
1- why never somebody go on the telefon?
2- why i cant use my money
3- can u please help me to fix the problem
Thanks
I have also the advcash card and i start to use them today (my first debit with the option to load with bitcoins).
And now i have 1500 Euro on my card and can not use them.
And i also can not put the money on my plastic card back in the ADV Wallet
No ATM No Shopping in a Supermarket and no Shopping anywhere, so i write the support and ask whats happend with my money, no answer.....
I try to call your (Service) number... just ringing and Mailbox
I try to contact via skype ... nobody online.
Can you please tell my
1- why never somebody go on the telefon?
2- why i cant use my money
3- can u please help me to fix the problem
Thanks
First thing you should do is create a ticket, this is how technical issues are resolved, not on the phone, not on Skype. You should be able to move the funds back to the wallet by clicking the card and choosing Withdrawal in the popup. There also are no known problems with the card platform that could prevent your card from working in ATMs and shops, I have used mine several times over the past few days without any problems. We will be glad to assist you with any issues that you may have in the ticket that you create with details on this.
I Creat a ticket and u send me this answer:
Hello,
Thank you for contacting us back. We are sorry for the inconvenience. Your profile is fully verified in our system, but the verification is still processing at our card vendor side. It is different system that operates cards. Because of it you have limits on your card :
total cumulative lifetime card funding/transaction limit: €2,500
Card funding
- max one-time funding: €500
- max daily funding: €500
- funding transactions per day: 2
Purchases
- transactions per day: no limit
- max daily spending: €1,000
- max total transactions: €2,500
- total card transactions: no limit
ATM withdrawals
- total withdrawal amount: €1,000
- max ATM transactions per day: 5
- max one-time withdrawal: €200
- total withdrawals per day: €400
Once your verification is completed, your limits will be raised.
Sincerely,
Elena Advanced
Advanced Cash Ltd
Customer Support Service Engineer
I send u my verification things 1 month ago and the card vendor dont see it?
But interesting is: Card funding
- max one-time funding: €500
- max daily funding: €500
- funding transactions per day: 2
AND WHY IT WAS POSSIBLE YESTERDAY TO PUT 2500 EURO ON MY CARD?
? AND NO I CANT WITHDRAW THE MONEY BACK TO THE WALLET THERE COMES A TRANSACTION ERROR.
