Order receipt

Quote ID f84c482f-8580-49f0-a4df-386ac4e75d5c
Event ID 7ecdf82d-1515-41e4-8659-e2d83139387a
Fees (inclusive) 3.99%%
Amount you paid $325.0 USD
Amount you will receive $312.0325 USD
Destination exchange Bitcoin Address
Destination account
Order event log

Timestamp Event ID Event type
Wed Feb 13 20:19:24 2013 7ecdf82d-1515-41e4-8659-e2d83139387a Quote for new transaction
Wed Feb 13 23:11:26 2013 a8b77e90-7497-4cf1-b44e-95f3498fbd49 New Order
Wed Feb 13 23:10:56 2013 fd648cfd-16ba-4cf1-88e1-46254eae5e5e Order execution failed!

Your order status

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Order receipt

Quote ID   f84c482f-8580-49f0-a4df-386ac4e75d5c
Event ID   7ecdf82d-1515-41e4-8659-e2d83139387a
Fees (inclusive)   3.99%%
Amount you paid   $325.0 USD
Amount you will receive   $312.0325 USD
Destination exchange   Bitcoin Address
Destination account
Order event log

             Timestamp                                Event ID                            Event type
Wed Feb 13 20:19:24 2013   7ecdf82d-1515-41e4-8659-e2d83139387a     Quote for new transaction
Wed Feb 13 23:11:26 2013   a8b77e90-7497-4cf1-b44e-95f3498fbd49     New Order
Wed Feb 13 23:10:56 2013   fd648cfd-16ba-4cf1-88e1-46254eae5e5e     Order execution failed!




Back again with another failed transaction and failed customer service. Please get this company together. I am now searching for another alternative.

Thanks!!!

Completed my transaction 48 hrs ago and still have not received the funds.


Hey there,

I was able to look up your order in our system with the information you provided. According to our records, the order was successfully processed. You can view it on the blockchain here (23.47 btc on 2/3) : http://blockchain.info/address/14kt7sENMr9KhXXsExBFinFdm57y81eRRr If your bitcoins still haven't appeared in your wallet, make sure your btc wallet is completely synched to the blockchain as that can prevent your funds from appearing in the address.

---
Sincerely,
Rachel


They just keep spamming me this BS message. Are they so incompetent that they cant realize I had two transactions for the same amount.  WTF is going on here. I needed $2k worth of bitcoins. payed for $1400..... $500 has gone missing and im scared to try to pay for the other 600... You guys could outsource your customer service to India and do better then you are now.. You deal with large amounts of currency comparable to a Bank and you have a Google Voice number as ur customer support...Get real. WTF

Hello sorry I am new to the forum and this is my 1st post. The 24/7 customer service wasn't to helpful so I had to search out a forum lmao.
Anyways to the problem. I have always had great results with bitinstant I made a transaction Feb 3rd 11:30 am EST and it has still failed to show. I have called the google voice number they have available numerous times and have emailed the support emails, but I have received no clear answer as to what is going on. I just want my coin please. I am very sceptical about using this service again after seeing the state of your supposed customer service.

Here are the 2 ID numbers.. I made 3 transactions 2 for 503.95 and 1 for 383.95. One 503.95 posted as well as the 383.95. I need my other 500 dollars. Thanks


{FAILED}
OrderID: 2ea4e632-2e0b-4b11-af00-ef529a452b77
FundsSent: $480.05 USD


{SUCCESS}
OrderID: 17b3d3dc-6411-45a3-abe7-265663399850
FundsSent: $480.05 USD