Hi, everybody. My situation below:
3 days ago, I've got on my poloniex wallet 8Btc to exchange it to another coin. So, then I tried to exchange it and I've got a message "This account is frozen" . I tried to move btcs out from poloniex, same message "This account is frozen"! Immediately I made a ticket in poloniex.freshdesk.com/support to asked what happened with my account and what I gonna do to fix it? On this moment already 3 days and 4hours gone and I still have no any answer from Poloniex support.

Ticket #36723. Status Being Processed. Assigned to Johnny Garcia

Does anybody knows the way how can I influence in this situation except contacting support on poloniex.freshdesk.com/support ? For few times I already asked moderator in trollbox and everytime he answered me something like "you situation will be resolve as soon is possible. cant help anything more. sorry".

Any thought what I should to do?