Hi,

I placed an order with Bit Instant on three days ago on the 5th. The money never arrived in the bitcoin wallet that I had specified to send it to. According to the blockchain.info listing, the bitcoins seem to have hit my wallet for a split second and then bounced elsewhere. My wallet though, shows no evidence of the bitcoins ever showing up, even for a second so I know that they didn't get pulled from my wallet somehow.

The order number is "1dcd2a90-239f-4e81-a9fa-d26cba845c98". I contacted customer support and Rachel said that the issue would be taken care of. I have not received another response though and still do not have the coins. I wrote again to Rachel to check in on the progress, but I never got a response.

What should I do next?