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File a complaint with the BBB (Better Business Bureau) since they are registered. You can do this here: www.bbb.org/file-a-complaint/Maybe you'll get a response afterwards. It says they'll be notified and have 14 days to respond. |
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If you want proof of them scamming check the bitinstant support thread once in a while.....the last few pages. Its seriously getting ridiculous. Everyone jumps on board because they've been reliable, well that doesn't always last forever as we've seen in the past. I'm a victim as well, 8 days no BTC, no communication, just empty promises up until then.
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Incase you guys haven't reviewed the BITINSTANT.com support thread recently, please check the last pages BEFORE you place an order. I'm not trying to flame, just hopefully save some people some money before they lose it. They've been very hit and miss for some time, now they seem to be completely a miss/scam. Many people including myself have been waiting a week, nearly two in my case for funds that are assured to show the "next business day" as stated by repeated emails from Seth, Rachel, or anyone else. Well they haven't, lol. Here and there you'll see an order go through, but take that chance if you like. I'm only reporting my experience, and after what I've been through with them, I would never use them again, not even if my BTC showed up yesterday lol. I'm searching for a solid alternative. I will be reporting them to the BBB, and rating them anywhere I can on forums I'm a member of. Hopefully this saved someone $500. The support thread is here. READ the last pages =D https://bitcointalk.org/index.php?topic=128314.1200youtube video will follow, glad I have the day off. |
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Don't bother contacting them anymore. They refuse to respond, and think they can just keep taking peoples money without explanation, lol. Today I will spend the entire day rating them across the net, filing complaint with BBB, and putting in a nice solid day. Their customer service is absolutely the worst I've experienced, look at the end of this thread for a perfect example....where are the resp? Lol. I predict the future......It's friday and you just receieved another email saying please wait one business day while I forward this to technical support. Yeah, sure, for the what 3rd time? Bummer I thought I'd enjoy a long customer relationship with these guys. They come and go I guess =D
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Seven days later, after multiple broken promises for "delivery the next business day," offers to refund, and subsequent refusals to refund, I finally received my order in my wallet.
It popped up in my "unconfirmed" balance moments after I sent a support message saying my next visit was to file a complaint on the BBB's web site.
Probably just a coincidence. Regardless, thank you Bitinstant for finally getting this resolved.
Same thing here. It's been over a week and I've talked to at least one person (by email) every day. Yesterday, I got like 5 different messages and I was super hopeful... but here I am again with nothing but more "next business day" promises. I've even lost all faith in Yankee. He contacted me like three times yesterday and said that he'd be right on it. All I got from that was an additional email from Seth and one from Rachel asking me for my order info for the 10th time!! You are the second person that I've seen up here that got their coins right after threatening to call a government agency. I'm glad you finally got your money. It's just sad that's what it takes to get someone over at Bitinstant to give you what's rightfully yours. Did you call them and file an actual complaint? How do you go about doing that? I'm looking into complaint options as well. I'll pm you what I find. |
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It's been quite a while on this one. Ordered the 14th. 7d04922c-87da-4ecb-8de1-ae19605b5f15 I'm not the type to go raise a fuss, and like to let things work themselves out but this has got me pretty heated up. I did a transfer for $500 because there was something I really wanted to buy. The website said an hour but we know how that goes. So, I wait, patiently, for 24 hours. I email support, and "Seth" responds with please give us one business day (so really its 2 business days? lol). I wait, nothing, the weekend goes by nothing, a good chunk of this week, and nothing. I'm done being quiet, this is ridiculous. I'd like to know what it is I can do, I'll be researching my avenues today. If anyone has any tips, or advice, my emails is supertracks80@gmail.com, I'd appreciate your input. Sorry if I sound upset, but I was totally assured about how secure all this was. This is in reference to BitInstant.com I got an email from Rachel yesterday stating one more business day. Still nothing...... Today makes 6 days since the day I wired funds. |
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It's been quite a while on this one. Ordered the 14th. 7d04922c-87da-4ecb-8de1-ae19605b5f15 I'm not the type to go raise a fuss, and like to let things work themselves out but this has got me pretty heated up. I did a transfer for $500 because there was something I really wanted to buy. The website said an hour but we know how that goes. So, I wait, patiently, for 24 hours. I email support, and "Seth" responds with please give us one business day (so really its 2 business days? lol). I wait, nothing, the weekend goes by nothing, a good chunk of this week, and nothing. I'm done being quiet, this is ridiculous. I'd like to know what it is I can do, I'll be researching my avenues today. If anyone has any tips, or advice, my emails is supertracks80@gmail.com, I'd appreciate your input. Sorry if I sound upset, but I was totally assured about how secure all this was. This is in reference to BitInstant.com |
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that doesnt load form,e and can I post there since other forums are restricted to new members?
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I'm not the type to go raise a fuss, and like to let things work themselves out but this has got me pretty heated up. I did a transfer for $500 because there was something I really wanted to buy. The website said an hour but we know how that goes. So, I wait, patiently, for 24 hours. I email support, and "Seth" responds with please give us one business day (so really its 2 business days? lol). I wait, nothing, the weekend goes by nothing, a good chunk of this week, and nothing. I'm done being quiet, this is ridiculous. I'd like to know what it is I can do, I'll be researching my avenues today. If anyone has any tips, or advice, my emails is supertracks80@gmail.com, I'd appreciate your input. Sorry if I sound upset, but I was totally assured about how secure all this was. This is in reference to BitInstant.com |
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