This is not specific to you or the case of your friend but there could be a wide array of reasons how and why someone could have managed to get hold of screenshots and email contents, it does not mean permission to act on their behalf was given. That is the part Duelbits could dispute and if they did I would be supporting their stance until/unless the actual person that claims to be a victim steps forward and makes a scam accusation against them. In that case, I would be asking Duelbits to post a reply.

If a forum member engaged in a business transaction with someone away from this platform and at a later date a third person came along and started posting about it claiming a scam accusation, I am sure many if not all would not bother engaging with that third person. If an alleged victim posted their allegation, it will be given proper scrutiny by the community and any casino/gaming website will be asked to provide answers in order to get to the truth.

However, if the one claiming a scam took place is hiding behind the scenes it does not help the situation.

Well if that is the case the alleged victim should create an account here and make a post. After that, I am sure many members (including myself) will contact Duelbits asking them to address the claim by posting a reply.

They may or not have withheld money for almost a year but the more important fact that cannot be ignored is that someone claiming to be a victim should be posting their allegation themselves. As an alternative, if they contact Duelbits to inform them you (or another third party) were their representatives and you authorised them to engage with each other then it also would suffice but Duelbits would have to acknowledge they received an email asking for that to happen and as of yet they have not posted here and most probably will not.

That is something the alleged victim can sort out by going on to their live chat to discuss and take screenshots of their reply as evidence. If the account login is disabled then he could/should create another account then use the live chat but take screenshots as evidence.

Just to re-iterate my point of view, if the alleged victim of this scam posts the allegation then there is a duty for Duelbits to engage with the alleged victim. If any third party creates a thread to post about an alleged scam that does not directly involve them or their Duelbits account, then Duelbits are not under any obligation to post replies. Furthermore, remove Duelbits from this paragraph and replace the name with any casino/gaming website and the principal is the same.

For example, if your friend had the same problem with a bank and you went to visit them in their branch to speak to the bank manager or if you posted in a forum about the bank and the alleged incident, would they even discuss the issue with you when you are not the person that agreed to their terms and conditions when becoming their customer? Of course they would never discuss the matter with you nor disclose any issues related to it.

If your friend claimed he had $5050 in a bank account that he was trying to withdraw but for around a year the bank would not reply to his emails and would not reactivate his account either and he did not even know why his account was locked/closed, they would never discuss the matter with you, his family, his friends, his colleagues, his boss, his neighbour or the cashier that works in the local supermarket or anybody else as it would be in breach of data protection rules and laws no matter how much you/they knew about the case or how many screenshots were produced.

I've sent them a PM with the details you provided here and through PM to me. I can't promise you ASAP, because, as I said, I am rarely in touch with them, so I am rather unfamiliar with their response time and I don't have a contact of their staff. So, instead, let's wait a few days to see if the PM reach them and they'll pop in here.

If by the end of week [that's Sunday, just to be clear] they're yet to be online and respond here, I'll try to find and exhaust other means of contact to reach them.

In fairness to Duelbits or any other casino/gaming website in this sort of situation, as far as I am concerned they are not under any obligation to make any comment regarding an alleged scam accusation (or any other allegation) if the one raising the complaint is not even the alleged victim.

In my opinion, if any casino or gaming website make comments about a matter without ascertaining the alleged victim gave permission to a third party to discuss it on their behalf, they could be breaching various privacy rules and laws.

For those reasons, I do not expect Duelbits to post a reply here and as the alleged victim will not come to the forum to raise a scam accusation, there is little point in continuing to post here.

You have so much details on this so I doubt a friend will let you have access to such details including his emails but it is OK to represent a friend. As for this case, I think something is not clear here and only your friend can clarify it. And like some people already confirmed, coming to lay a clear one year after the event what I find strange and it raises a lot of concern regarding the legitimacy of your claim because someone that flipped $14 to $5k will not rest until his withdrawal is processed.


Meanwhile, what I think is most likely cause of the problem is the self-exclusion request by your friend. If this is looked into, it will not be far from the cause of the problem since your friend did not break any rules base on your explanation and the screenshot provided where the Duelbits support confirmed that also.

As much as I agree that it'll be very much better if your friend himself being the one who raise this thread so we can get a first-hand understanding and narrative rather than playing pass-the-note, I think we're beyond moot on that matter. As such, I prefer to try to get this done.

I can't promise you much, as I rarely in touch with duelbit's representative, but let me try to get their attention by as much means of communication as I can or necessary. Just to be sure, your friend's account username is... "username"? I am not sure if this is a correct info and how feasible it is for someone to acquire that username, not to mention what a waste to attain such unique UID and it by got banned on day 1. In case it's an incorrect info you got from your friend, can you perhaps PM me his email address so I can submit both info to duelbit's representative?

Does your friend self exclude himself then he gamble and manage to win? if that so, I don't think Duelbits is wrong here since your friend is technically broke the rules. There have been many case on other casinos like this one, the result is the casino not pay the winning since they don't have to.

It's better if you ask your friend to open an account in this forum and explain it.

If this situation occurred in August 2023 why did you not make this scam accusation for your friend (if he was unable to do it himself) last year? When you stated they replied via email several times, you did not show screenshots of the content therefore we do not know why they suspended the account and you have not explained what the reason was.

I am speculating but Duelbits suspending the account could be down to having multiple accounts attached to a single IP address or use of VPN or use of service from a restricted area or even exploiting a flaw in a game. What was the actual reason they gave?

Hi, got your PM inviting me to this thread, and this post serves as a reply to that PM.

I have the same curiosity as what Jolly wanted to know, if I may be nosy: this case happened almost one year ago, why only try to resolve it now? And why don't your friend escalate it himself and have to rely on you?

If I may ask another thing, he got banned in matter of... hours? He registered and banned at the same day?

Website back up.

All stats reset for the new year. If you had investment in the bankroll you will need to reinvest it.

For support email support@betking.io

Happy new year.

The wager contest is over now.

We will publish the results and credits prizes in the next 48 hours.

Note that the site is showing a new leaderboard since it's a new month but there is no wager contest currenly going on. Though we might make another one for the new year.
I will fix that tomorrow.