WITH THE screenshot i put on its the first ive seen a link between my funds and the wallet if you get me im new to all this and wouldnt no how to do that would there be any way i could try like reload the wallet or somthing im sure someone got me to use the 12word phrase and see if it reloaded the wallet and credited me but didnt work but that was a while back and i can see now that the bci wallet has been updated

Mandrik
May 27, 2016 21:21
Thank you for your patience with this. Since you shared the password with us please move all funds from this wallet to a new wallet, and be sure to never use any addresses within your old wallet ever again. You can create a new wallet here - https://blockchain.info/wallet/#/signup. Once this new wallet is created, and you've recorded the new password and identifier, then let me know a new bitcoin address you would like for us to send the funds to.

Thanks,

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Mandrik | Blockchain.info Support
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Andlog972
May 27, 2016 23:38
hey thanks alot i already have a new wallet here is my address : 1E3F2M65jeALtMpUPqdfCpTsyQmoJhHaTf

and thankyou can you tell me the cause of this problem ?

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Andlog972
May 28, 2016 14:02
Can you message me when you have sent the coins please

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Andlog972
May 28, 2016 18:36
??

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Mandrik
May 28, 2016 20:11
Thanks for providing the return address and password. If we are able to locate these funds then let we will absolutely let you know. Unfortunately it's something that requires our developers to look into further, which they will be able to do in the office on Monday. Sorry for the additional delay.

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Andlog972
May 28, 2016 20:33
Ok so I will be able to get them Monday do you think .i was messaged and told to make a new wallet for my funds to be sent to yesterday ? Thanks

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Mandrik
May 28, 2016 20:59
With the information you've provided we should be able to fix this on Monday.

Thanks!

-----
Mandrik | Blockchain.info Support
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Andlog972
May 30, 2016 22:00
Hi is there any update on this thanks

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Andlog972
May 30, 2016 22:00
Hi is there any update on this thanks

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Andlog972
May 31, 2016 09:40
??

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Andlog972
May 31, 2016 09:40
??

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Mandrik
May 31, 2016 20:54
Sorry for the delay. Do you remember the device you used to create this wallet? What was the device and version of iOS, Android, etc. that is running on the device?

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Mandrik | Blockchain.info Support
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Andlog972
May 31, 2016 21:04
iOS 7.1.2 I think I'm not sure im using a laptop now for my wallets if that makes any differnce

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Andlog972
June 01, 2016 08:42
And what's with the questions again someone from your company asked for a wallet address to send my funds an now you's are asking more questions iv already answered why say you's are going to give me my funds Monday and don't!!!!!!!! it's now Wednesday and why say you should be able to fix this when someone already said they were going to send them !!!!

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Andlog972
June 02, 2016 09:15
??

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Andlog972
June 03, 2016 15:47
Hello???

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Andlog972
June 06, 2016 16:20
??

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Andlog972
June 07, 2016 11:39


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Andlog972
June 07, 2016 11:39


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Andlog972
June 07, 2016 13:34


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Mandrik
June 07, 2016 19:14
Sorry for the continued delay, but we are still looking into this issue.

-----
Mandrik | Blockchain.info Support
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Andlog972
June 07, 2016 23:52
You's said I would be getting my coins last Monday what has changed since then people are saying you guys may be scamming me but iv seen that there still not spent will I get my coins back ???thanks

hey everyone sorry ive not been on personal reasons  rely  pissed off with all this
 ill have a look at everything tonight i still havent got them the support said they were giving me them then changed there minds  and are now saying alot of bullshit ill put pics up  but its obv because they have shot right up in price i woulkd just be happy to get what i spent for them .
the wallet has been updated since i was last on and now in addresses the address used for the coins is appearing with the credit that i should have 5.2 btc  but its not in my balance

No but thanks to the help from everyone one here I think Bc.i support have finally got there fingers out and are dealing with it getting replies but still no funds :/

they have replied can you tell me your opinions on this http://imgur.com/a/igwsp
as you guys have seen from secreen shots there was only one adress found in the manage address section and that appeared when i think  told me to press the new address button thats right yea

Bc.info replied thanks a lot everyone for your help hopefully they can fix this now fingers crossed

They won't reply and I no now that was stupid I removed it but the dangerous already done I suppose I'm just baffled by it all the screen shots were a easy way for me to show what's on the screen I've never done anything like the majority of what's been said on here

It shows in the original wallet after I think u or burtw told me to press add adress because it was empty before I done that been there since then

And I thinkso about the adress before back up not  100% tho

Yes that is the original wallet which I made the back up for I then used the phrase in the Bc.i/wallet/recovery

Which made a new wallet when I done that I'm sure
I have the original wallet and the one that I put the back up in and it created another

I have 2 wallets

I won't be using that wallet again or Bc.i  I don't no what to do burtw lol there has been grate input from a lot of ppl on here and I still can't get my coins still not herd from Bc.i support I'm just trying everything I'm new to this before this happend I purchased  coins and spent them as fast and easy as possible  iv learned a lot more threw all of this but still no coins

ive also noticed that the original wallet and the recoverd one both have different xpubs i canot get on imgur but when i can illk get tghe screenshots of them if needed?

 i think ive done what u said here is  screen shots of what i got the xpub is diffrent i think do i have to go on the wallet i put the same recovery details into check something aswell ?

http://imgur.com/a/lWNpx

So I put my 12 word phrase  here  BIP39 Mnemonic
Or the bit that says phrase ?

I already recoverd my original wallet like you said burtw I done it threw Bc.i wallet recovery and I clicked the create adress button once like you said will I do this all again bit use the link you sent to recover there ??

Is there anyway you can tell me how to do that xhomer and I'll give it a try I have never done anything like that before iv always kept everything as simple as I can and have had no problems

My friend has suggested I use electrum is that easy enough to use for a newbie lol thanks again guys

I am sure I made new wallet for the transaction thanks guys so my seed made 2 xpub keys instead of there being 1 for the original and new / the same one for both ?

I am also sure I made a brand new wallet for te transaction

Burtw doesn't want the login details iv already gave them to my seller as at first I think he thought I was talking shit I changed pw after

Ok burtw lol how would you suggest I go about emailing Bc.i with this info about being 2xpubs for the one seed so this infact is a bug or an error on there side ?


And vlamer what do I need to show you to prove it lol I feel as if everything is there I wouldn't come on here and waste peoples time including yourself I've bugged the life out the guy I buy from  he's helped me  as much as he can . I've sent multiple messages to bc.i support  to be ignored and I've done everything I think everyone here has asked me to do . I'm not lying what would there be for me to gain out of talking shit ?