I've opened a ticket support, tryed to contact him via BCT and trollbox, obv without any response.
I had the same problem with them but with a diffrent coin. I asked them in the support ticket
and chatbox to look into why my withdrawl was pending since days or to atleast cancel it.
Also never got an answer, but they did cancel it so i could sell the coins and withdraw btc.
Might be worth a try when/if they come back online. Good luck
Good call, worth a try thanks for the heads up on that !