Bitcoin Forum
June 24, 2024, 03:19:12 PM *
News: Latest Bitcoin Core release: 27.0 [Torrent]
 
  Home Help Search Login Register More  
  Show Posts
Pages: [1]
1  Economy / Exchanges / Re: POLONIEX TRANSACTION PROBLEM HELP!!!!! on: July 13, 2017, 12:27:05 AM

You're not the only one having an issue with stuck withdrawal and non-responsive customer service. Check the official thread, it's full of complaints:
https://bitcointalk.org/index.php?topic=420836.2280

...
2. Thank you for getting in touch and apologies for the delay in responding.

Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.
...

Bit confusing. They claim it's completed, but you're saying it's still pending and want to cancel it? Were they replying regarding the same withdrawal or different one?

It said the transaction is completed, but when I log in and check for the history, then It shows awaiting approval status.

...
Can someone please help me with the resolving this problem? I was trying really hard to get a direct contact from poloniex, such as skype id or twitter, and phone number etc. but there is none that I can find.
...

There's not much you can do. Just keep waiting and if no luck, keep submitting tickets, you can try and send them a pm on twitter (with your ticket number) but don't set your hopes too high, you'll likely be ignored.
https://twitter.com/poloniex

If everything fails, consider taking a legal actions.



thank you.
2  Economy / Exchanges / POLONIEX TRANSACTION PROBLEM HELP!!!!! on: July 12, 2017, 07:55:55 AM
Hi, Can anyone help me with the poloniex exchanges transaction problems??


DEPOSIT & WITHDRAWAL HISTORY

All coins deposited to and withdrawn from your Poloniex account
Looking for your Trade History?


WITHDRAWAL HISTORY

Export Complete Withdrawal History
Status   Coin   Amount
Awaiting Approval   BTC   10.00000000
2017-06-27 06:57:05
Address: 1JnW35v459hXVfKarrRkkBFc3tkUAqXncu

I withdrawal 10 BTC on June 27, 2017. But it's still on Awaiting Approval Status. It has been more than 2 weeks since I request for the withdrawal process.
I made tickets for support more than 5 times, and it's always coming with the same responses which are

1. The awaiting approval status is a security measure to allow a security agent to review and approve the transaction manually, this is necessary in some cases depending on how secure your account is.
 
An agent will attempt to cancel your transaction if possible, in the future please do not withdrawal from your Poloniex account to a timed withdrawal address, you may lose your coins permanently.
 
Sincerely,
Poloniex Support Team

2. Thank you for getting in touch and apologies for the delay in responding.

Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.

Please also be advised that Poloniex is not a web wallet or address changing service. When a customer deposits funds to their Poloniex account we assume they do so to trade on our platform. Continued use of your Poloniex account to deposit and withdraw funds without trading could lead to freezes and possible account closure. This is why your withdrawals are being flagged for approval by agent.

There are many other reasons why this can happen but so as to help avoid similar delays for future withdrawals then enabling Two-Factor Authentication (2FA) on your Poloniex account should help. Poloniex STRONGLY recommends enabling 2FA as soon as possible. Without 2FA, your funds and some private data are only as safe as your email credentials.

You can enable it here:
https://poloniex.com/2fa

You can also learn more about the importance of 2FA here: 
https://poloniex.freshdesk.com/support/solutions/articles/1000225337

If you have any questions about the process, please just reply and we'll walk you through it.

We appreciate your patience.

Best regards,

Javan
Poloniex Support

This is just over and over. I'm trying to cancel the transaction, but there's no response from POLONIEX.

Can someone please help me with the resolving this problem? I was trying really hard to get a direct contact from poloniex, such as skype id or twitter, and phone number etc. but there is none that I can find.

please help me with this problem from poloniex transaction problem.
3  Economy / Exchanges / someone sent ETH from my account to BTC-e wallet address. on: June 28, 2017, 02:26:24 AM
I never sent ETH to the BTC-e wallet address. But somehow the hacker took my ETH account and sent it to that address. https://etherchain.org/tx/0xee4d2602c7a16be09da4aecc4a66a16167081f0d8815734b236b19a955002557

Can anyone can help how can I resolve this problem?

I already request to BTC-e if they can hold up the account whoever receive that transaction.

please help...T.T

I use 2FA. but somehow I receive an text that my password has been change and it shows temporary password.
4  Bitcoin / Bitcoin Technical Support / few days at 0 confirmation on: May 17, 2017, 03:18:35 AM
When sending a bitcoin, If I wait until after a few days at 0 confirmation, Can you can cancel it or do I have to wait?

If I can cancel it, Can you tell me how? and If I have to wait... is there a limit? How long do I have to wait?
5  Bitcoin / Bitcoin Discussion / Re: Bitcoin Core 0.14.1 Released on: May 11, 2017, 07:52:56 AM
When you sending a bitcoin, one of the two wallets produced by the bitcoin core. The send amount and the remaining amount. but one of the remaining amount has been disappeared with the coins. I am looking for someone to present a solution for this matter.


6  Bitcoin / Bitcoin Discussion / Can you find the ip of the computer by using bitcoin wallet? on: May 02, 2017, 07:15:35 PM
The question is whether you can use the bitcoin wallet address to find the ip of the computer with that wallet address.
If you can find it, can you tell me how?
7  Bitcoin / Bitcoin Technical Support / Re: Have you ever seen such a hacking technique? on: March 27, 2017, 02:48:08 AM
Looking at the transactions provided, it appears that the OP is saying:

He controls addresses:
  • 1HesuRU5FUfxouHUd2zWXf3MqeVLzT7D8e
  • 1Fg7taQf2yAwZqzdbBBAXz1gQnLaaMjsSu

At 02:18:57 UTC on 2017-03-12 he sent 500 BTC that were previously received at those three addresses to 17dQuN1NmUkvzq49haVw5CNC1SSKZx3PUb with transaction b3eae4e1be3ea7ee092d0f1dbf41a66d7409405699a99767e0deb813d1335fca with 0.08165803 BTC of change being sent back into his wallet at 1AHBpVk1GzkkTWNZnbMmWZg55uCEmvVamu

Then three hours later, at 05:27:06 UTC on 2017-03-12 the change from that transaction plus enough additional bitcoins that were previously received at 1HesuRU5FUfxouHUd2zWXf3MqeVLzT7D8e to add up to ANOTHER 500 BTC were sent to 1CiRdpDsqsgxGz6Dv1kesaqsvkCp92cKWy with transaction 115e0cf22712d8c5b3dae7450b616207a5709c045a5d4ddcfa155cdb5b6d37b with 0.07192452 BTC of change being sent back into his wallet at 1NhAojGKKVLcBSdm5vbxxddQSqCT695FsA.

OP says he sent the first transaction, but not the second one.  But it that is true, then why did the thief only take 500 BTC and not the entire available balance (the wallet had an additional 983.95 BTC)? And why did the thief send any change back into the wallet?

It's difficult to imagine that the OP would send a 500 BTC transaction and not remember sending it, but it's equally difficult to imagine that a thief would only take one third of the bitcoins that they could take.

It is also odd that the OP couldn't remember that he sent 500 BTC (his original post claims that it was 100 BTC).  There's a lot of things in this story that just don't make sense.

Yes, I made a mistake posted 500 BTC to 100 BTC. I truly thank you guys for replies abt this matter, Once again I don't know why the thief didn't take the whole available balance from my wallet. That's the main reason why I posted. Have you guys ever seen this type of hacking technique? Maybe it's not a hacking, but it seems unusual.
8  Bitcoin / Bitcoin Technical Support / Re: Have you ever seen such a hacking technique? on: March 21, 2017, 07:21:02 AM
I'm assuming you are misunderstanding something you are seeing.

Can you provide the transaction ID of either (or both) transactions? With that we might be able to explain to you what is happening and either put your mind at ease that it is a normal part of how bitcoin works, or let you know if you have something to be concerned about.


Transaction ID: b3eae4e1be3ea7ee092d0f1dbf41a66d7409405699a99767e0deb813d1335fca
Transaction ID: b3eae4e1be3ea7ee092d0f1dbf41a66d7409405699a99767e0deb813d1335fca

these are the normal transaction txid.

And this is the abnormal transaction txid.

Transaction ID: 115e0cf22712d8c5b3dae7450b616207a5709c045a5d4ddcfa155cdb5b6d37b9

9  Bitcoin / Bitcoin Technical Support / Have you ever seen such a hacking technique? on: March 16, 2017, 04:47:55 AM
I sent 100 coins at 11 am through Bitcoin core a wallet, and exactly the same number of 100 coins were sent to another address at about 3 pm.
But I did not send 100 after 3 hours.
If I were hacked, I had more than 200 existing balances, but it only paid 100 withdrawals.
Of course, the wallet.dat file never leaked outside. I used Messenger on my computer, but I did not surf the web at all.
If wallet.dat is leaked, I would have withdrawn all the remaining balance, but it is not because I have withdrawn only 100 pieces.


Have you ever seen such a hacking technique?
10  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN] YOVI - YobitVirtualCoin - 5% POS [ROM] on: June 17, 2016, 01:28:28 AM
I've been trying to add coin 3 days ago and still waiting for the response.
I filled out all the form and request for confirm. Haven't got a single response from yobit. they gotta do something with the support department.
No email contact what so ever.
11  Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: CoinMarketCap.com - Market Cap Rankings of All Cryptocurrencies! on: June 13, 2016, 01:09:17 AM
Hi Gliss,

Can you look at the Hitcoin information. wrong address is showing on the website. I sent a request form several times, but didn't get any response yet.

website suppose to be http://hitcoininfo.com/ this one. but currently this site http://tituslimited.net/ is showing up. Can you fix this website problem?

and can you tell me what do i have to do to remove the question mark on the market cap and available supply?

Thanks,
coinvest727

Can anybody can tell me how long it will take to get a response after fill out request form?

I've been waiting for about 3 days already, nothing has change or any response through the email address after filling out request form.
Pages: [1]
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!