I've been using BitInstant regularly for 8 months now and they have never been anything but fast, fair, and genuinely honest and trustworthy.  I just used it again today (not knowing about all the issues people were having), and I actually never even received an email with an OrderID or Quote ID, but I stupidly didn't notice and did get an automated Zipzap/Moneygram deposit slip, and deposited the money.  BUT, I have no doubt that BitInstant will get everyone sorted and is doing so as fast as they can.  I would be pretty upset if I had hundreds of dollars held up for over a month like that one earlier poster, but if it makes anyone feel better, I think this is a case of some bad luck going down with their server side software (glitches, sql database problems, who knows) and that can make it take days or weeks to track down every single transaction.  

That said, I sure hope I get an order ID or something soon.  I did contact customer service, but I've been waiting, uh...6 hours, and it sounds like I may be waiting days.  That's unfortunate, but I trust BitInstant to resolve my and everyone else's stalled transactions as quickly as they can.  


To BitInstant Support if they see this: I have not even received an OrderID, but I have a Zipzap receipt and payment slip of my deposit, along with my email and the Mt.Gox account number I wanted it sent to.  Please get in touch with me when you are able to (please help people who have been waiting for days before more recent orders like mine).