I too have had money taken from me by BitInstant and they have not held up their end of our contractual agreement, I have contacted customer "service" multiple times and seem to only have received a form email in reply assuring me that my order was being processed manually "within the next couple of hours", more than a day ago.  Does bitInstant have any intention to remedy these issues or should I think about trying to organize a class-action suit with others who seem to be in this same boat?  Yankee???  Anyone?