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Why are they still in business if all they are doing is lieing and stealing people's money! Why would zipzap be a business partner with a company that does that? Are all companies like this a scam or what?

Help me.. It's been 24hrs and still haven't received my bitcoins from bitinstant.. Even tho I got payment conformation from zipzap yesterday around noon! This is my first experience buying bit coins and I'm a lil scared I jus pissed away 500 dollars. Does bitinstant ever take this long?