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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 26, 2013, 03:27:41 PM
i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf

Same here. 1000$ of these 49080$ at btc-e should go into my account asap.

Order ID   6e8573ab-1408-43e3-814f-f5830698fa37

Will update here when that happened.
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 25, 2013, 08:32:20 PM
I'll update here when my order gets resolved. So far no word yet on when they might get funds for btc-e. Meanwhile of course, the AurumXchange reserves at btc-e keep being replenished.

Yankee?
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 25, 2013, 03:34:59 PM
Everything is fine? Shkiser, I would at least wait till all these people here got there screwed orders reolved.

Yankee, I wrote you a pm which you haven't answered. In fact the only answer I got so far is a quick email from George Mandrik after a LONG wait, Telling me what I suspected:

You currently don't have funds at btc-e (and who knows where else)! Yet you happily processed my Mt-Gox coupon and took the money. I specifically refreshed the btc-e site so I would place my order when the funds were in. However, it seems you just let everybody put in orders, take their money and THEN check if you actually have the funds to trade. Which you do not. And after countless tries to contact you I get a short note telling me to just wait till you have funds at btc-e again.

Wonderful, I pay 14$ for a service that successfully keeps me from investing my 1000$ when the btc-price fell. How about not taking the money till you get to honor your end of the deal? And how about actually sending me my money before going on the forums and suckering the next guy in by saying everything is fine. It's clearly not. As you said, time is money. At this rate I could have gone through one of btc-e's more obscure methods of depositing myself and it would have been way faster and I would have made a healthy profit.

So, when will the reserves at btc-e be up? I'm getting the feel you're just waiting for somebody to sell dollars at btc-e that you can then pass along to your waiting "customers" (don't feel like I'm treated that way).

!DON'T SEND THEM ANY MORE MONEY TILL THEY PROVE THEY CAN ACTUALLY PROCESS ALL THE OPEN ORDERS!

Order ID   6e8573ab-1408-43e3-814f-f5830698fa37

P.S. You should really waive the fees on all the messed up orders. We paid more than enough with time.
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 23, 2013, 12:31:29 PM
So TheDarkBanker, are you saying they never resolved it for you and kept your money? How much was it? This is insane, I called twice, wrote 2 emails used their contact form on their site (they talk about a livechat on their site which doesn't seem to exist), made a forum post and sent a pm to yankee. Not one beep from their side. This is totally unprofessional, even if I didn't have to pay a 15$ fee.

I'm just guessing here but could it be that they don't really check the reserves on btc-e before accepting the mtgox code? Because those reserves went really fast and maybe once they tried to process mine it was all gone? I mean, it would be ridiculous to sell and then check availability later, but that's kinda what it looked like to me.

Anyway, as said, so far I sent them 1000$ and got nothing + silence. What's next, do I have to fly to NY to get a rise out of them or what? Their motto is "time is money". Hilarious.
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 23, 2013, 01:12:54 AM
Okay, exact same problem here.

Order ID   6e8573ab-1408-43e3-814f-f5830698fa37
Quote ID   19f5d17a-1590-44fd-9033-6316a065e788
Event ID   d9675d74-5b94-44fd-a4cd-af155e61765b
Fees (inclusive)   1.49%%
Amount you paid   $1000.0 USD
Amount you will receive   $985.1 USD
Delivery Deadline   Fri Mar 22 18:05:02 2013

MtGox -> BTC-e

order execution failed.

Is this a common occurrence? I emailed and called support, but did not get a reply yet. I simple "we're on it" would mean a lot. Not impressed so far.
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