Now that the thread of accusations has been locked and hinted at not betting on the Shuffle, he has finally backed down.

Strange, I even though I myself am a shuffle user have never experienced the slightest problem until now and I always bet during the weekend with small amounts that there are no obstacles whatsoever, unless the security team suspects what they are doing so the data cannot be published directly.

That's probably for proof of location. Don't they provide Utility Bills or Bank statements in your Country?
Honestly, if you don't want to do any KYC or provide any sensitive personal data then I suggest you completely stop signing up for the online casinos

It's your call to make, though it's a painful one.

The KYC and AML policy isn’t so simple as it used to be a few years ago, the withdrawal amount doesn't matter anymore. There could be several reasons for asking you to complete the KYC verification. I can understand your dissatisfaction here as I have faced similar situation on two different casinos. One of them finally allowed me to withdraw without the KYC verification requirement, but I was forced to complete it on the other one. My withdrawal amount was small too.

BTW, they have asked you to complete the level 2 KYC verification only, which isn't complicated. Shuffle team hasn't done anything wrong here as the way you are trying to highlight it.

True that, I wagered more than 50k here with a bankroll average of 2000$ without encountering any issue. I’m playing regularly on blackjack and casual slot/sportsbook. I’m still in the profit side around 1000$+ here without encountering any issue such as KYC or unable to withdraw.

I always notice that most of the users that have problem on any casino play sports betting and most of the time involves multiple account or arbitrage betting. Seems like they are using same pattern of strategy to attain almost surebet since this is always the case in every casino.

Your problem is this while you didn’t bother to read the ToS before you deposit or even when you are already playing frequently? Regardless the amount of your current balance they have the right ask you KYC.

You mention that you have many years of playing in the casino but do play frequently on crypto casino because KYC is already a thing ever since licensed is already introduced for online casino. Your problem is very easy to resolve by undergoing KYC because this is something that you agreed when you sign up on this casino. This issue is not a scam accusation but rather a negligence on user side for not reading ToS.

Yeah, yeah, just keep whining, people here already know how casino KYC works and no one will side you, even defend you, until you submit your KYC then still have the same issue.

The one posted on their ANN is a serious one, shitty casinos who only rely on the same IP range for labeling multi-accounting is absurd. IP address, device, browser, screen width x height, KYC should be the same or similar to label someone as multi accounting not just IP range.

So your main problem is having asked for KYC? In your 5 years of experience you should already know that licensed casinos especially new ones are abide to ask KYC whenever they want, especially after XX withdrawal requests. So before registering to any casino you should be ready your KYC info after wagering X amount to them.

Hello all

My name is Felix from Germany and I would like to express my displeasure of what is going on with my Shuffle account.
Let me explain what is going on. I opened an account on 27th January and wagered $57,634 ever since. This was over $50,000 in casino (keno, plinko and some other games) and also for about $6300 in sports bets (just 4 NBA bets and 1 soccer test bet on Barcelona). See screenshot of my sports bets here:

And of my overall wagers here:
My original deposit was 100mbtc and my current balance is 177mbtc. See here:
When I wanted to request a withdrawal it was rejected however and I was asked to complete KYC. I submitted the documents they asked from my and you can see it was accepted:

Then they went on to ask me all kinds of questions in the chat. They asked if I had already another account and I said no. Then they went on to say that they had noticed there was another account which was from the same region. Then I admitted that I indeed have a friend who lives about 15km away from me (thus same region and some similarities in the IP-address) and this friend initially recommended Shuffle to me. Me and some friends have an app group in which we discuss all kinds of private things and from time to time recommend casinos/sportsbooks who still accept German customers (cause many these days don't accept Germans anymore). After his recommendation I checked Bitcointalk forum and after reading good comments I decided to join a few days later. Shuffle said they find it suspicious that I joined a few days after my friend had his last withdrawal but it's only logical that people only recommend sites after they successfully received their funds.
The problem however is that simply because of this Shuffle refuse to let me request a payout. Shuffle states that because my IP is from same region and I quote "the betting pattern has similarities with another user" I have apparently violated their terms in such a way that I am not only not getting my winnings, but not even my deposit also!
I find this very very unfair. Literally the only thing I have in common with my friend is that we both live in the same region and we love the same games (mostly keno and plinko and NBA). But let's be honest, how many friends are there who share their favourite games and therefore have a similarity in what they play? We have not shared a wallet (we both have our own finances), we have not shared a laptop and we have not shared an IP-address (yes, they have similarities because we live in the same region but they are not the same). And also, we did not place any of the same bets....it's the same sport (NBA) we placed some bets on but not the same games and not the same bets! Furthermore I have also never used a VPN or taken any deposit bonuses.
Shuffle claims that I gained an unfair advantage by opening my account because they think I am working together with my friend and that I opened a second account to circumvent betting limits. Now, if we used the same wallet to deposit, the same laptop to play, the same IP to log in from I would somehow understand their stance, but nothing of this all is the case (and these are all FACTS, simple to check).
But even IF (not saying I agree but just playing devil's advocate here) they are true in this assumption, then why did they not want to pay back my deposit and my casino winnings even? If they cancel all my sports bets in retrospect I would still have around 111 mbtc balance left, which belongs to me even in the worst case scenario I think. Even though I find it very harsh if they are going to punish me for my friend's betting history, I am willing to accept receiving just 111mbtc as a resolution because this situation has been spoiling my mood for the past 6 weeks now and it's stressing me out. 100+ mbtc is a LOT of money for me and I need it.

The strange thing is, my account is still open and I can still bet, just not withdraw. Whenever I try to withdraw I get a message saying it's disabled. See here:

So, I am really amazed by this decision of Shuffle and I would like to ask Noah Dummett (ndumm user in this forum) to have a second opinion look at this decision and if he feels this outcome is really too harsh, then reconsider it please. Noah, I have sent you my username per PM.
I am not going to open a scam accusation topic yet because my account is still open and active and funds have not really been confiscated yet, but if this will happen then I will not just accept this and I will also contact a lawyer in Curacao for it. But ofcourse, I will give Shuffle the chance to solve it right here and this also has my preference.

If casinos are going to confiscate balances simply because of assumptions and not facts, then this is really the wrong path to go on for Shuffle.
And btw, if they still think me and my friend are the exact same person and they believe my ID is not real, then I will gladly do an extensive verification with camera and all, no problem.

Hope to hear from you soon Shuffle!

Kind regards, Felix
 

OK, waiting confirmed