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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 16, 2013, 02:09:15 AM
I've had a ticket open since March 26, and have only seen one email from BitInstant. I keep emailing support@bitinstant.ladesk.com and support@bitinstant.com asking for an update, but nobody ever responds.

My ticket number IMY-ISLWK-987

Its been 20 days... Any chance somebody could take a look at this? In my ticket with MtGox they said that BitInstant will have to route the funds to the correct account.


 
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 13, 2013, 05:17:02 AM
I just wish they would respond to my emails. Its been over 2 weeks since I've seen a response.
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 12, 2013, 12:38:45 AM
Quote from: justtired on April 12, 2013, 12:35:14 AM
I too had a deposit that went to the wrong Mt Gox account, in November. I actuly got Rachel and Charlie to respond to my emails for a few weeks. Mt. Gox has always been responsive at least.  My funds were frozen, they were going to fix it, blah blah blah. Computer issues, then someone in Japan was deathly ill. Then....nothing. I'm telling you, they;re going to steal your money. Do not use bit instant again!

I was afraid of that.
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 11, 2013, 11:57:51 PM
Quote from: lifted1 on April 11, 2013, 11:48:31 PM
Please Charlie, it's been 2 weeks. $400 is a lot of money for me right now. I placed my order when btc was $85, ahead of what I knew was an imminent rise in value. I don't need to tell you how disappointed that makes me. Either way, I'd just really like to recover my money. I realize I'm on a list, but so long as I'm actually on a list of people getting their money back, I will remain patient. Thanks a lot.


Yeah, My problem happened on March 27. After seeing all reports on bitinstant issues I guess we shouldn't hold our breath.
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 11, 2013, 11:43:43 PM
So I had a transfer that went to the wrong account.  You would think that's not a big deal, I'm probably not the first or last to have that happen.

I opened a ticket with MtGox and BitInstant on the same day. MtGox replies quickly to every email I send. They basically say that the funds were frozen but it will require action from BitInstant to get them rerouted to the correct account.

BitInstant on the other hand.... no so much. I've only seen one email from them and it was 2 weeks ago since they replied to my initial email. I've sent several emails asking whats going on, but they never reply.

Is this no-response behavior typical of their customer service?
6  Other / Beginners & Help / Why can't I make replies to posts? on: April 11, 2013, 11:32:28 PM
?
7  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: March 27, 2013, 12:53:08 AM
I made a bitinstant payment which went to the wrong mtgox account.

Is there anything that can be done about this?
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