I am also in the same pot having problem to access my private key. I tried everything possible to get in touch with virtapay admin but was not able to. It hurts that after spending years accumulating virtapay $ when it was time to convert, they did a "the I see, the less I understand" trick. I have come to know that a lot of they loyal members were schemed out when the real show began. I still would like to gain access to my lost balances and convert to the virtacoin now being used.