Thanks for the reply! I m sorry I dun quite understand what to do though because I m actually only a bit better than my mother on these things like I know how to buy and exchange and that's all.... I dun think I know the things u mention above. are those things difficult to do? Is the MyMonero platform generally able to return coins?

She used mymonero. I am in shock right now.

I told her explicitly not to do it I have no idea how the heck she pulled that off
but she told me she put the address of the bitcoin wallet to the send address of the monero account and the balance of monero went down...
what could have happened there ? is there anyway to recover the sent coins or is there any way to recover sent coins with monero in general?
I know you could have recover coins if it was sent thru shapeshift or other exchnage platform but i have no experience with just mymonero transactions. 

Please help:(

My mother who doesnt know how to use monero very well wanted to exchange monero to bitcoin but instead of doing it correctly through an exchange site, she put the bitcoin wallet address into the monero send address so she basically sent monero to a bitcoin address within her monero account which means the bitcoin address was recognised as a monero address...

Is there any way the coins can be recovered with the transaction ID from the overview page?

Thanks so much for helping in advance!!!!!