I sent 50usd and only received 30 usd. Is a 35% commission normal? As a network commission I only see 0.56usd. It seems to me quite exaggerated as a commission!
I'll be able to check the letter at the office on Tuesday morning. If everything is fine, can I contact you via the site to try to fix the situation?
Sure. Support there is ready to be at your service round the clock