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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 06, 2013, 10:09:13 PM
4 days since "ticket" opened and still no refund. Why do you ignore my e-mails and PMs BitInstant? If you continue to ignore me and I do not get a refund soon, you might want to familiarize yourself with United States Federal Law, particularly:
18 U.S.C. § 1343 provides:

    Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.[3]

I would like to see you try to ignore the Federal Prosecutor I will be contacting if this is not resolved.

In addition, being a Money Services Provider operating within the United States (specifically NYC), you are under the jurisdiction of the United States Department of the Treasury's Financial Crimes Enforcement Network (FinCEN).
"In addition, a person is an exchanger and a money transmitter if the person accepts such de-centralized convertible virtual currency from one person and transmits it to another person as part of the acceptance and transfer of currency, funds, or other value that substitutes for currency."

There is evidence that BitInstant has been selling Bitcoins without funds in their MTGox account.
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

Even though BitInstant knew or should have known they did not have funds they continued to accept payments on their website.

If this is not resolved by Monday I will be starting a new investigative thread to see just how many people BitInstant has ignored. I do not buy the argument that they need lots of time because of the number of victims. They could have stopped taking money from people when they were made aware of the problem and quit making false representations.

I await your response BitInstant, and you can either fix this or ignore me more and see what happens.


If you see the post just above you will find that I am directly working with individuals on their transactions.  If you PM me your details I can keep you updated and give you an idea of what is happening.  Thanks for your understanding.  Smiley

-BitInstant Support
I sent you yet another PM, please don't lose my info again.
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 06, 2013, 09:53:18 PM
4 days since "ticket" opened and still no refund. Why do you ignore my e-mails and PMs BitInstant? If you continue to ignore me and I do not get a refund soon, you might want to familiarize yourself with United States Federal Law, particularly:
18 U.S.C. § 1343 provides:

    Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.[3]

I would like to see you try to ignore the Federal Prosecutor I will be contacting if this is not resolved.

In addition, being a Money Services Provider operating within the United States (specifically NYC), you are under the jurisdiction of the United States Department of the Treasury's Financial Crimes Enforcement Network (FinCEN).
"In addition, a person is an exchanger and a money transmitter if the person accepts such de-centralized convertible virtual currency from one person and transmits it to another person as part of the acceptance and transfer of currency, funds, or other value that substitutes for currency."

There is evidence that BitInstant has been selling Bitcoins without funds in their MTGox account.
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

Even though BitInstant knew or should have known they did not have funds they continued to accept payments on their website.

If this is not resolved by Monday I will be starting a new investigative thread to see just how many people BitInstant has ignored. I do not buy the argument that they need lots of time because of the number of victims. They could have stopped taking money from people when they were made aware of the problem and quit making false representations.

I await your response BitInstant, and you can either fix this or ignore me more and see what happens.
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 09:57:28 AM
3 days and still no bitcoins. Wire transfer is faster than Bit"Instant"
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 04, 2013, 04:42:49 PM
How about a refund or my bitcoins already? I've been on this board and messaging URSAY and even e-mailed the CEO, Charlie for 2 days now with no results or explanations. Don't scam me out of the $1,008 I sent you. Yes I'm starting to get angry.
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 10:53:35 PM
So why is BitInstant still taking orders when clearly they are not going through.

If orders were back up and they had their issue resolved with their API update or insufficient funds at the Mt.Gox exchange, then they should be requeueing our stuck orders.

I'm getting worried about the lack of communication, an ETA, or an acknowledgement/ticket # about an issue directly from their support e-mail.

Has anyone had their issue resolved yet or been able to buy bitcoins through them today?

And URSAY I don't know if my PMs are working could you tell me if you got them?
6  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 07:05:49 PM
Hello,
  First time user of bitinstant, and so far not such a great experience.  I paid with moneygram and got my confirmation from zipzap before i got home from walmart.  Bitinstant site has said 'loading' under my order for the past few hours.  I have not recieved any email from bitinstant.  My bitcoin account is still empty.  The 'active' irc channel seems pretty slow and inactive, and the 'live' support seems pretty dead. 

Quote ID    43b99285-8c28-4235-867c-bb4ec8996875
Event ID    6750748d-ebb4-430d-b14d-34df1ab6fe4b

Any chance you also have an order ID #?


Wed Apr 3 05:55:39 2013   6750748d-ebb4-430d-b14d-34df1ab6fe4b       Quote for new transaction
Wed Apr 3 06:47:16 2013   486cf0bc-5ee3-4946-b819-5910a55a22f7       New Order
Wed Apr 3 06:48:26 2013   f3d5c786-5f4d-4cae-b51e-fdc900d5af6a        MTGox Order Loading
Wed Apr 3 06:53:26 2013   7d90e60b-c078-4ed7-9f33-2a60d2d9e6a6   Coinapult Order Loading

this is what i have - i have since received an email from support - an API problem with MtGox apparently?

Was your issue resolved or do you feel like I should open up a support ticket for you?

i still havent received any btc.  here is the reply i received:

I apologize for the delay. Due to an API issue on the Mt.Gox exchange, there are delays funding and processing to Mt.Gox/Bitcoin purchasing exchange that has caused orders to get ‘stuck’ in our system. Rest assured, your funds are safe and your transaction has already been re-queued. Your order will process in the next couple of hours as soon as we have the appropriate balance. Thanks so much for your patience.

so at least i am getting response now, just wish i had a better experience for my first time.  

Glad to hear it isn't only me having this exact problem. Did your requeued order make it through? I haven't heard anything since URSAY put in a ticket this morning. No replies from their support e-mail either.
7  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 02:17:07 PM
Hi, here are the order #'s I am having problems with.

I tried to send URSAY a message but there was no confirmation and it didn't show up in the outbox.

My orders for bitcoins using moneygram transfer have been showing up as loading through the night.

https://www.bitinstant.com/order_status/3ee904e6-34ba-4611-91c7-9c8063a07fb5
https://www.bitinstant.com/order_status/5849cc86-37dc-4a09-9615-2f9c12d0832b

Please check it out and let me know!
8  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 10:12:48 AM
I have 2 orders for $500 each that have been stuck at loading for 3 hours now from moneygram to a bitcoin address. Is the system down? I was able to make a successful order yesterday and it went right through.
Timestamp    Event ID    Event type
Wed Apr 3 06:39:48 2013   b0ba331e-842d-4ff9-94c6-a94cd44a40fb   Quote for new transaction
Wed Apr 3 07:31:30 2013   bee56009-6ba8-42d8-bfe2-a5a426b14467   New Order
Wed Apr 3 07:32:42 2013   652fc411-d948-4ea0-89e3-fa6c6ff16da3   Coinapult Order Loading
Wed Apr 3 07:37:41 2013   ea428d02-4594-4179-978f-c904d219087a   MTGox Order Loading

Is it normal to be stuck like this for a long time?

Does BitInstant have 24hr support or what time do they get in?
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