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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 08, 2013, 01:39:50 AM
Got my funds!!! Thanks alot! Smiley
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 06, 2013, 07:25:26 PM
I belong on that list as well... I PMed you my info yesterday and have posted on this forum multiple times, the last two which have gotten no response whatsoever... Really getting angry over here!

Quote ID    a34f1338-ae2e-4576-978a-ef9a6f8654f6
Event ID   14d04de4-30d5-494d-b016-e90e77933b01
Fees (inclusive)   2.09%%
Amount you paid   $60.0 USD
Amount you will receive   $58.746 USD
Destination exchange   MtGox
Destination account   M12178879X


Hey everyone,

I'm going to try a new method of organization to give you more proper updates on your individual support status, etc.

There are MANY people in BitInstant support working on your issues.  I am personally working on these Bitciontalk users as we speak...

gbf4ever / noname6520 / archimediate / Frostasus /Jge66 / kal31doscope / fallingupwards / Joerg / yellowbellypig / Striker007 / JayTease / FYourself / needbitcoinhelp / ArthurianLegend

If you think you belong on this list please PM me your details.  I will be responding to you PMs with updates to individuals.  PLEASE use the quote button when responding to my PMs so I have all of our communication and info right there in front of me.  Thanks again for your patience and putting up with the new employee.   Grin

-BitInstant Support
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 06:21:37 PM
Hi URSAY,

I already have a ticket open, but I was just curious of the status of my order... I think it's a combination of the Mt. Gox lag, plus I entered the Account # at the top of the Mt. Gox page instead of the one on the Bitinstant funding page...

Quote ID   a34f1338-ae2e-4576-978a-ef9a6f8654f6
Event ID   14d04de4-30d5-494d-b016-e90e77933b01

Any way we can expedite this? Doesn't seem like it'd be that difficult to handle real quick...

Thanks!

4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 04, 2013, 09:05:41 PM
Yeah, I just noticed I did the same thing with my account number... I hope that helps get it fixed faster!!!

Order ID   eb570214-ee78-4a58-ad70-3fb037252c2b
Quote ID   a34f1338-ae2e-4576-978a-ef9a6f8654f6
Event ID   22102feb-5dec-471c-8551-62bfcb1ba6fd
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 04, 2013, 04:56:58 AM
Can I get an update on my transaction? You opened a ticket for me and I haven't heard anything yet...

Order ID: a34f1338-ae2e-4576-978a-ef9a6f8654f6

Thanks!
6  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 09:46:54 PM
I'd like a PM with updates as well...

Thanks!

7  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 08:07:09 PM
Sure thing:


Timestamp   Event ID   Event type
Wed Apr 3 14:53:23 2013   14d04de4-30d5-494d-b016-e90e77933b01   Quote for new transaction
Wed Apr 3 14:53:41 2013   22102feb-5dec-471c-8551-62bfcb1ba6fd           New Order
Wed Apr 3 14:52:02 2013   55f20f35-c3a7-4b3e-8621-ac0bd5d5c191           Waiting
Wed Apr 3 14:56:03 2013   f5027268-1539-42a2-b4e0-b18f1b5061d5           Dwolla verification begin
Wed Apr 3 14:56:14 2013   3e1351ea-fcec-46c1-ac39-1a3776c6aa9e           Dwolla passed first round verification
Wed Apr 3 14:56:14 2013   8eadeed1-6c85-477e-94d2-c867d4af36da           Dwolla transaction confirmation begin
Wed Apr 3 14:57:02 2013   e979ce2d-7030-4a8b-8827-57f9af577845           Waiting
Wed Apr 3 14:57:12 2013   622d8d43-b3f3-470f-a402-e5f7abd130b2           Dwolla passed second round verification
Wed Apr 3 14:57:12 2013   7848bda1-81f7-494c-beca-c3ee6631d97f           Dwolla verification complete
Wed Apr 3 14:57:16 2013   e1f78fb4-439f-4b52-bd99-b5fae53621e9           MTGox Order Loading
Wed Apr 3 15:01:03 2013   9b10aeaa-bfc9-4df8-b737-a086b586dd3b           Dwolla verification begin
Wed Apr 3 15:01:05 2013   bde1b226-6b70-47d4-94ab-4725d2e3aa76   Dwolla passed first round verification
Wed Apr 3 15:01:05 2013   b41d6564-6e72-4b1e-b15e-8087b2ada4b4   Dwolla failed second round verification - fraud check failed

Thanks!  Escalated!  Cheesy





Thanks!!
8  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 07:37:15 PM
Sure thing:


Timestamp   Event ID   Event type
Wed Apr 3 14:53:23 2013   14d04de4-30d5-494d-b016-e90e77933b01   Quote for new transaction
Wed Apr 3 14:53:41 2013   22102feb-5dec-471c-8551-62bfcb1ba6fd           New Order
Wed Apr 3 14:52:02 2013   55f20f35-c3a7-4b3e-8621-ac0bd5d5c191           Waiting
Wed Apr 3 14:56:03 2013   f5027268-1539-42a2-b4e0-b18f1b5061d5           Dwolla verification begin
Wed Apr 3 14:56:14 2013   3e1351ea-fcec-46c1-ac39-1a3776c6aa9e           Dwolla passed first round verification
Wed Apr 3 14:56:14 2013   8eadeed1-6c85-477e-94d2-c867d4af36da           Dwolla transaction confirmation begin
Wed Apr 3 14:57:02 2013   e979ce2d-7030-4a8b-8827-57f9af577845           Waiting
Wed Apr 3 14:57:12 2013   622d8d43-b3f3-470f-a402-e5f7abd130b2           Dwolla passed second round verification
Wed Apr 3 14:57:12 2013   7848bda1-81f7-494c-beca-c3ee6631d97f           Dwolla verification complete
Wed Apr 3 14:57:16 2013   e1f78fb4-439f-4b52-bd99-b5fae53621e9           MTGox Order Loading
Wed Apr 3 15:01:03 2013   9b10aeaa-bfc9-4df8-b737-a086b586dd3b           Dwolla verification begin
Wed Apr 3 15:01:05 2013   bde1b226-6b70-47d4-94ab-4725d2e3aa76   Dwolla passed first round verification
Wed Apr 3 15:01:05 2013   b41d6564-6e72-4b1e-b15e-8087b2ada4b4   Dwolla failed second round verification - fraud check failed
9  Other / Beginners & Help / Re: Bitinstant - - Dwolla to Mt.Gox failed!! Where is my money? on: April 03, 2013, 07:27:44 PM
I posted my issue in the correct forum... Thanks!

10  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 03, 2013, 07:17:42 PM
I'm having issues transferring to Mt. Gox from Dwolla... I went thru the Dwolla verification steps and everything seemed fine. It took the money from my Dwolla account then it spit out an error and said to contact tech support. I've emailed 3 times now and haven't gotten any answers...

My Order ID is: eb570214-ee78-4a58-ad70-3fb037252c2b

Help please!!
11  Other / Beginners & Help / Bitinstant - - Dwolla to Mt.Gox failed!! Where is my money? on: April 03, 2013, 07:14:22 PM
Well, the title of my post pretty much sums it up... I've emailed the support line 3 times not and haven't received any help. It took my money from Dwolla after finishing the verification process and then gave me a failure error...

My order ID is eb570214-ee78-4a58-ad70-3fb037252c2b...

Can anybody help?
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