My name is Arun, and let me start by thanking you for contacting us.
I have reported your transaction to our Banking Operations Team who is diligently working in order to locate your funds as soon as possible. 
 
We apologize for the current circumstances and appreciate your patience during this process.

Thanks again for contacting us. If you have any other questions in the future, myself or one of my colleagues will be more than happy to help.
Sincerely,