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I'm down if you put up orders.
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Jumping on this as well. I just miss being able to mine. :/
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Following this thread... found out GAW finally got prosecuted so figured I'd check into hardware again.  |
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TLDR - GAWs customer service is time consuming, not dependable and doesn't seem to care too much about actually doing right, only doing right by enough people so that those people will argue for them against those they didn't do right by.
Just thought I'd drop in and share my experience with GAW. From day one their communication has been hit or miss for me. The first time the communication was broken I was credited $60 towards a purchase for the inconvenience of being ready to order week 3's and by the time I could get a hold of anyone to find out why the questions I asked initially and were told I would have answers within a day were still not answered or even responded to in 4 days. It was over a week before my questions were mostly answered at which point week 4's were taken down and week 5's were up. That started the second issue because initially week 5's were at a substantially lower price ($94.49) which made week 5's a better deal than the week 4's I had just missed out on like the week 3's because of crappy communication. Unfortunately when I called in as soon as I saw the week 5's, no one was there to answer my questions about missing products in their lineup for week 5. Within a couple hours of that call I had decided I wasn't going to wait to see about the rest of their product line, I was just going to order Furys and literally as I was adjusting the quantity in my basket, they increased to $109.95.
At that point I waited until I could talk to someone and they would not honor the $94.49 price point but offered to honor a $96/unit price point although by the time this whole thing go straightened out we were onto week 6's. After talking to a live person I finally settled on several orders broken up to use different coupon codes and I did explain to them exactly what I wanted to do with the orders, coupons and store credit before doing it so I would know if any part of it was something they didn't like. At this point after talking to a live person I felt comfortable enough to make my purchase but that apparently was made with 2 incorrect assumptions.
The next set of problems started once I received my order. Several of the Furys had their fan wires sliced through the insulation as if they had been pressed too hard against the heatsink fins. Also several of the fan connectors on the boards were bent away from the board, some quite a bit. The power supplies were in individual boxes, the power and usb cords were loose and the Furys were wrapped in a single layer of ~1/8" foam with no protection on the ends, all of this in a giant box with peanuts.
Literally as I was unpacking them I emailed GAW regarding the damage I was seeing on the wires and connectors. I emailed them again 2-3 days later since I hadn't heard back from them. After giving them a little more time I decided that clearly the communication that I was assured would be better was not so I took the time to figure out that they have a new site for service related issues and created a ticket.
I received a response the same day stating they would escalate my ticket to a specialist. The next day I heard from their specialist who was the person I had initially sent emails to regarding the damage and in the ticket she said she hadn't received either of my emails. She also told me I needed to do a formal request for a refund at which point I had to ask her to direct me to where I could do this. I then left a message on the ticket which was the copied email chain regarding the damage but going back to previous emails between the 2 of us. Later that same day she responded with instructions on where to file a formal return request. I followed the instructions but saw no option for a refund so I posted that to the ticket.
She got back to me the next day (day 3 of the ticket) stating that if there was no option to just put it in the notes so I did and posted to the ticket that I created the requests. I heard nothing back so the next day (day 4 of the ticket) I asked for further instructions on this process with no response. The next day (day 5 of the ticket) I asked again with no response. Same thing the next day (day 6), it had been 3 days since I followed the latest instructions with no response, no idea what needs to happen next, the time frame, nothing in the way of what to expect. I was able to get a hold of a different person whom I had dealt with previously through their sites chat box. This person said she would do her best to expedite the process because she was already aware of all of the crappy communication issues previously and said I should have a response the following day hopefully. At the end of day 7 I posted to the ticket that it had been 9 days since my initial email regarding the damage and 6 days since I created the ticket with still no resolution. Then today I got a response letting me know that it was out of the support agents hands and that it was basically up to their head of shipping. It was also 'explained' that they have a lot of refund requests right now which is part of why it's taking so long...
So my 2 incorrect assumptions were that the communication would be better and that their pricing would not devalue my investment by 50+% by the time I received it. The lady through chat did offer me more store credit but it didn't come close to making up for their price cuts. The difficulty is the risk miners take and it's also been fairly standard practice that prices will drop to account for the difficulty some but I did not expect to be able to re-purchase the hashing power I bought for half the cost or less if you factor in store credit that was on my account. No the Furys were not half the price compared to when I bought, but I bought 10 and at the time they were $104.95 = $1049.50 which was more than what a War Machine ($849.99) was priced at by the time I received my order and that machine is twice the hashing power. And actually you could consider that if you receive their emails they have been offering $50 Furys several times since I've received my order which is less than half price...
Thank you for the detailed feedback. We need more of this on bitcointalk. |
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They threatened my business associate with legal action because we had our order shipped to his house
So that's why you stopped harassing them? If you haven't been in conflict with the law you wouldn't have to worry about legal action. We feel that these people are criminals, and at the point they're trying to threaten anyone with anything we draw the line. Not as concerned with legal action, not concerned with legal action at all actually, but I don't put it past criminals to drive a few states to threaten a person in person. Mind you, if that happened I could be at the GAW offices before they could get back to MA since I work out of Cambridge, but I put the safety of business associates over anything else. I originally tried to help GAW, but at the launch of GenA they obviously lied about power numbers, obviously lied about shipping, and then worked to hide dangerous power conditions/PSU's melting/etc., that last bit could kill someone. |
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edit
thats too bad. your truthfull review of the company got taken away because they contacted you probably and scared you or offered more hush money They threatened my business associate with legal action because we had our order shipped to his house + I asked him to check out GAW on LinkedIn (yeah, they basically don't exist there). GAW was reported to the Mass Attorney General's office (Department of Consumer Protection) for hiding and taking down information regarding power issues with the hardware they are shipping. This was done by a Mass state resident. That type of behavior is criminal and I hope the AGO followed through. I've since asked a friend down south to peruse Hashtrader.com and see if he gets the same feeling I do. GAW_CEO banned him (CrapEO, that'd be Chris, and he was briefed well ahead of time that you folks are criminals and to only ever use his business address for his order so you wouldn't have his actual personal info) this morning for being honest about the nonsense ZenCloud service. He laughed his ass off when someone called Eric/Josh out for posting from the same account since Eric posted as Josh this morning, then the post disappeared from Josh's account and showed up under Eric's. We saw that trick on bitcointalk before, hell, it's documented and searchable courtesy of the site that mirrors this site. These people are damn criminals, but honestly there is enough info online for people to decide for themselves not to support these crooks. I liked that review too, was very honest, sadly any time someone posts honest feedback and isn't effectively jerking GAW off it magically gets removed. I don't waste my time with them anymore, but since I am still on here from time to time I like to check up on the bs parade on this thread. |
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All my experiences with Coinbase have been positive.
Every transaction went through exactly as submitted. I would recommend Coinbase for anybody looking for a reputable exchange to use.
Ditto, the only time I ran into a problem with Coinbase they were actually out a deal of money due to my error, but we worked together on it and it got resolved fairly and in a timely manner. I recommend Coinbase for anyone in the US who needs to buy/sell BTC. They may be getting more aggressive with AML/KYC, but that is only because you basically have to be, otherwise you can be pretty quickly shut down. Coinbase is small enough to crush, not too big to fail, so it actually has to play by the rules and be careful what cash flows through their system. |
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Just an inquiry, another vendor is offering a G-Black unit (which appears to be five GS 'blades' in a self-contained tower), does Zoomhash have any plans to have inventory on these? The price with shipping is really close to just picking up 5 G-blades from here and being able to split them up on pools as I choose, but if you guys will be carrying them...  Since I have been treated well here and prefer buying here. a 5 blade combo unit seems interesting. I ordered here quite a few times and I would not mind doing another order soon. Ditto, mainly for the self-contained power supply and controller. Love my G-Blades and all the farms I manage around the area for colleagues, but less wires and power supplies would be a win. |
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Just an inquiry, another vendor is offering a G-Black unit (which appears to be five GS 'blades' in a self-contained tower), does Zoomhash have any plans to have inventory on these? The price with shipping is really close to just picking up 5 G-blades from here and being able to split them up on pools as I choose, but if you guys will be carrying them... |
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in the zeus litecointalk forum, from what i understand, zeus is leaving the patch up to the community, that they can't reduce the power use but they should be able to increase the hashrate if tweaked correctly. Who knows who or what will actually come thru though. People are saying 3.1.1 isn't updated enough which is what I brought up in a question in the locked forum. After a lot of reading of forums searching for cgminer to compile myself (IF I could on windows easily) I found the Icarus drivers were buggy back in 3.1.1, so if gaw or zeus didn't fix what they copied, there ya go. On another note.... Thank you, Josh, for the additional credit you announced. I noticed zeus was offering new perks as well, so I'm glad to see you came up with something too. Instead of store credit, can you send it in crypto like BTC or LTC or other alts? Perhaps make an option on the website to use store credit to buy some coin that you guys mine during testing, for those people not wanting more tech? Thank you Josh! https://community.gawminers.com/gawminers/topics/generation_a_pricing_creditIs GAW going to replace the crap power supplies for Fury customers? Also, what good is a store credit since it requires people to purchase more from GAW in order to get what they are owed? Personally I feel I am still due Week 1 shipping compensation because the package was not in DHL's hands until the 28th, but that's another thing entirely. Sorry, throwing money around is still not adequate, especially when the money is really just credit towards future GAW purchases. |
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I got the email from Joe and don't quite care for any more excuses. GAW and Zeus had the hardware in-hand before shipping and yet there has been nothing but delays as Eric over at Zen is practically building ZenMiner from scratch while people are trying to use it while we keep hearing "there will be an update". I'm sorry, BFL strung people along with "there will be an update" because they were afraid of giving the community bad news, KNC said "sit tight" while they built uberhall and somehow couldn't find the parts for upgrades, "wait and be patient" doesn't cut it anymore.
I saw on the community forum where Josh boasts they have multiple data centers - anyone who has ever been in or around a 'data center' knows they are equipped for running massive server farms and the like, test labs, R&D labs, all of which have wildly varying power, network, cooling, and space requirements. I'd like to see realistic timeline from these folks instead of more excuses.
Are they working with the developers of BFGMiner? CGMiner? CPUMiner? Is anyone besides GAW working on this - if so, who? I don't put faith in jmordica - sorry, but back in March he starts posting out of nowhere with very beginner questions in regards to getting GridSeed stuff working and now we're relying on him for writing code for this stuff?
Honestly, GAW, do yourselves a favor, let everyone know who is working on what and provide a realistic timeline. This is just frustrating because even people on your community forum don't seem to be getting anywhere with this.
P.S.- I'm basically quiet on here because my real beef right now is with Zeus, the people behind these crap chips. They are ultimately responsible for the produced hardware and its failings, but since GAW is acting as a reseller and working on their own cloud hosting as well as mining software I'm holding them responsible for their customers. Offering a refund is one thing, fixing stuff for their entire customer-base is another story entirely. Edit: That is how GAW can become heroes and turn this story around since Zeus seems to be throwing their hands in the air and giving up.
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Also, since people are borderline begging for the update on the community forum I'll add it here so Bitcointalkers can see - news on the firmware update?
I see Eric saying people need to email him at ZenMiner for an update for Fury issues, why isn't it posted on the site? Stickied on the community section? As-is I don't feel comfortable running the Fury with the included power supply without sitting there watching it, but I'd like to see this update pushed out to the community rather than folks who happen upon it in a GAW Community thread on your website.
Please, do the community some service and fix this stuff. It's about to hit shipping for week 3 and people still can't get this stuff working out of the box. In all honesty this hardware as well as the Zen service were not ready for public consumption and needed a much more thorough QA round on all sides.
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Odd. My miner that arrived came orderly fashion kinda. It did not come with a seedbox box. Just styrofoam in a cardboard box. I then found out they are suppose to come like this in these secure white little boxes. https://i.imgur.com/865bSUs.jpg. I haven't had a Gridseed USB Mini come in the little white box since mid April.
Because GAW is reselling you used/returned/open-box/pre-mined miners. There is technically no proof of this, but it is weird they aren't in the normal boxes, that is how they arrive new. However I am curious if the blades on the site are new (meaning they renewed a relationship with Gridseed) or the used ones from hosted, in which they should be marked used. GAW, if you're checking this, did you guys make up with Gridseed?  Very curious because we're hearing very little about the supposed Gridseed/Inno partnership. |
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Hi Zoomhash, is there any chance to answer my email that has to do with half order? I have sent totally 3 emails to you and no answer to tell me why i received only the
1x [BATCH 16] 80 Chip Blade Miner ~5200KHs Door to Door within 5 days
and not the other 2
1x Raspberry Pi (Includes Custom Gridseed Software)
1x 12v 10amp Power Adapter for Gridseed Blade
the tracking code you send me was correct and this package came from hong kong and contained only the Blade Miner.
5379 order number.
I want an answer asap. It is too annoying to send you email and just ignoring me
Just an fyi, if you only purchased a single adapter you can only power half the blade. Each half requires usb + power independently, and likewise can be used for mining independent of one another. And accessories always come from Cali, sadly sometimes USPS from Cali is slower than DHL from HK. I've watched packages accepted by carriers on the same day and DHL shows up in two days while Priority takes four. |
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Community Question - Has anyone gotten their zenBox up and online?
Another user in another thread inquired because we do get the HDMI cable with the RPi, so I'm curious if we get any local output from the device outside of what is on the Zen site, but unfortunately I haven't been able to get mine on yet (work in progress).
Please include screenshots of any UI if you have it up and running!
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Hi everyone!
This is a new thread for discussing ZenMiner.com, the cloud hosting/management service currently used for both GAW and Zeus products.
Will put the beef in the second post to make updates easier.
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You guys are killing me with that G-Blade price. I promised I'd save up for one of the A2 devices, but this is a really tough call and my more reasonable half (the wife) is asleep. |
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I fucking hate all of you guys, seriously, throwing money around when you could've just offered less xD You all make me sad  Sorry to burst the bubble, but mining is business. Right now on LTC ~28M will give you between $1000-$1200 per month, so a more conservative estimate would be $8-1000 considering the Zeus stuff is about to stumble out to the market, so getting any A2 right now is worth its weight in gold. It'll ROI in 4 months if you are lucky, 6 months otherwise, since scrypt is more wide open than BTC for where you can point hashing and still make bank. |
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Well one of my power supplys for a gridseed I ordered three weeks ago just, died, ordered from Zoomhash with my gridseeds. Scrypt only mining. I'm just not having a good run so far lol Prices dropped in half (literally) 2 weeks after I ordered. Now I'm down a miner after only 3 weeks with it running, for what I paid I could now have almost 8 MH  Welcome to the world of Asic hardware, where your hardware will just make it through customs when the price drops again. |
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